SARA LARSON
Las Vegas,US
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
3
3
years of professional experience
Work History
Inside Sales Agent
LeafFilter
05.2022 - 06.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Took inbound calls on headset, promoting products and services to secure new accounts
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques
- Contacted new and existing customers to discuss product and service solutions
- Consulted with customers to aid selection and purchase of products that met needs
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
Customer Service Specialist
Teleperformance
10.2023 - Current
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Answered telephones and directed calls to appropriate staff members
- Maintained daily calendars, set appointments with clients and planned daily office events
- Maintained customer records with timely and accurate database updates
- Took information from potential customers to assess needs
- Made phone calls and sent emails to establish leads
- Managed more than 100 incoming calls per day
- Contacted previous and potential clients to offer services and products to suit needs
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
High School -
Desert Oasis High School
Las Vegas, NVSkills
- Appointment setting
- Scheduling
- Records management
- Customer and client relations
- Good communication skills
- Customer service
- Call center experience
- Telephone etiquette
Timeline
Customer Service Specialist
Teleperformance
10.2023 - Current
Inside Sales Agent
LeafFilter
05.2022 - 06.2023
High School -
Desert Oasis High School
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