Sara Latorre
1344 College Avenue
Summary
Experienced restaurant worker adept at creating a welcoming atmosphere and efficiently managing dining operations. Skilled in juggling server responsibilities, kitchen staff limitations, and customer preferences to ensure a seamless dining experience. Known for maintaining composure and problem-solving skills in high-pressure situations, contributing to a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Waitress
IHOP
04.2024 - 12.2024
- Kept server areas clean and stocked to increase efficiency while wo
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
WAITRESS - HOSTESS
Chart House Restaurant
12.2024 - 07.2025
- Delivered high-quality customer service by taking orders, serving meals, and ensuring guests had a pleasant and comfortable dining experience in a busy restaurant setting.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Gimnasio El Lago
01.2021
English Language
Colombo American Institute
Colombia01.2023
Skills
- Positive energy and good attitude
- Kind and respectful
- Menu management
- Order accuracy
- Telephone reception
- Dining room management
- Reservations
- Hospitality and accommodation
- Order taking
- Guest relations
Accomplishments
- Resolved customer complaints professionally, resulting in positive outcomes and return visits.
- Solved product issue through consumer testing.
- Reduced wait times by optimizing seating arrangements during peak hours.
- Assisted in event coordination for special bookings and private parties.
Languages
Spanish - Native
English - Advanced (C1)
Timeline
WAITRESS - HOSTESS
Chart House Restaurant
12.2024 - 07.2025
Waitress
IHOP
04.2024 - 12.2024
High School Diploma -
Gimnasio El Lago
English Language
Colombo American Institute
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