Sara Lawson
St. Petersburg,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Client Services Supervisor
VCA Noah's Place Animal Medical Center
04.2020 - Current
- Coach employees through day-to-day work and complex problems.
- Provide leadership, guidance and support to staff members.
- Triage incoming patients to determine treatment needs and urgency of care.
- Answer owner animal health questions and advised on best care practices.
- Enter data from pet records and office visits into computer system using WoofWare.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Maintain current and accurate medical records for patients.
- Manage multi-line phone system and pleasantly greeted patients.
- Improve client and employee satisfaction through application of superior conflict resolution and problem-solving skills.
- Oversee appointment scheduling and itinerary coordination for both clients and personnel.
- Promote and market VCA Noah's Place through social media platforms.
Manager, Sales Associate
BC Surf & Sport Inc.
05.2018 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Wrote social media content to increase engagement with customers.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Education
Bachelor of Arts - Communications
Florida Atlantic University
Boca Raton, FL05.2020
Skills
- Excellent Multitasking Abilities
- Leading Employees
- Hiring Management
- Customer Relations
- Organizational Skills
- Critical Thinking
Volunteer Work
Foster Ambassador, Miami-Dade Animal Services
Timeline
Client Services Supervisor
VCA Noah's Place Animal Medical Center
04.2020 - Current
Manager, Sales Associate
BC Surf & Sport Inc.
05.2018 - 09.2020
Bachelor of Arts - Communications
Florida Atlantic University
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