Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Layman

Lincoln,NE

Summary

I love computing and data entry. I've worked in customer service for years as well as my other experience and I am looking to grow with a company using my skills and experience.

Overview

24
24
years of professional experience

Work History

Retail Worker

G And G Smoke Shop
08.2023 - 07.2024
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Hair Stylist/Licensed Cosmetologist

Salon Amaryllis
04.2015 - 08.2015
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.

Hair Stylist/Licensed Cosmetologist

Accent Hair Studio
04.2014 - 04.2015
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Hair Stylist/Licensed Cosmetologist

Jcpenny Hair Salon
04.2013 - 09.2013
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Correctional Officer

Diagnostic and Evaluation Center
11.2008 - 11.2010
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.

Customer Service Representative

Dr. Leonard's Healthcare Corp: Call Center Office
11.2006 - 11.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Direct Support Professional Caregiver

Community Alternatives of Nebraska
06.2003 - 09.2006
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Hostess/ Server/Head Bartender

Branched Oak Inn Restaurant
06.2000 - 05.2005
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Answered phone calls to take orders, give information and document reservations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Cosmetology

College of Hair Design
Lincoln, NE
08-2012

Information Management

United States Air Force
Lincoln, NE
05-2007

Skills

  • Patience and empathy
  • Customer assistance
  • Customer service
  • Problem-solving
  • Time management
  • Cash handling accuracy
  • Reliability and punctuality
  • Relationship building
  • Payment processing
  • Product knowledge expertise
  • Order processing
  • Data profiling
  • Records management
  • Document management
  • Data privacy
  • Information security

Timeline

Retail Worker

G And G Smoke Shop
08.2023 - 07.2024

Hair Stylist/Licensed Cosmetologist

Salon Amaryllis
04.2015 - 08.2015

Hair Stylist/Licensed Cosmetologist

Accent Hair Studio
04.2014 - 04.2015

Hair Stylist/Licensed Cosmetologist

Jcpenny Hair Salon
04.2013 - 09.2013

Correctional Officer

Diagnostic and Evaluation Center
11.2008 - 11.2010

Customer Service Representative

Dr. Leonard's Healthcare Corp: Call Center Office
11.2006 - 11.2008

Direct Support Professional Caregiver

Community Alternatives of Nebraska
06.2003 - 09.2006

Hostess/ Server/Head Bartender

Branched Oak Inn Restaurant
06.2000 - 05.2005

Cosmetology

College of Hair Design

Information Management

United States Air Force