I love computing and data entry. I've worked in customer service for years as well as my other experience and I am looking to grow with a company using my skills and experience.
Overview
24
24
years of professional experience
Work History
Retail Worker
G And G Smoke Shop
08.2023 - 07.2024
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Greeted customers, helped locate merchandise, and suggested suitable options.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Performed cash, card, and check transactions to complete customer purchases.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Hair Stylist/Licensed Cosmetologist
Salon Amaryllis
04.2015 - 08.2015
Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Processed payments, entering sales in register for prompt customer service.
Hair Stylist/Licensed Cosmetologist
Accent Hair Studio
04.2014 - 04.2015
Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Hair Stylist/Licensed Cosmetologist
Jcpenny Hair Salon
04.2013 - 09.2013
Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Correctional Officer
Diagnostic and Evaluation Center
11.2008 - 11.2010
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Customer Service Representative
Dr. Leonard's Healthcare Corp: Call Center Office
11.2006 - 11.2008
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional Caregiver
Community Alternatives of Nebraska
06.2003 - 09.2006
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Hostess/ Server/Head Bartender
Branched Oak Inn Restaurant
06.2000 - 05.2005
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Input orders accurately into POS terminal, split bills and accepted payments.
Answered phone calls to take orders, give information and document reservations.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.