Sara L Barton

Work History

Milwaukee County Child Support Services

09.2019 - Current

Promoted to supervisor to recruit, train, and supervise staff.
Fosters an environment in which our constituents and intermediaries are satisfied with high efficiency and quality driven work from a highly motivated and knowledgeable team.
Manage front-end operations to ensure manageable workflow throughout the life cycle of providing services to constituents.
Set goals for performance and deadlines in ways that align with the company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Milwaukee County Child Support Services

08.2013 - 09.2019

Proven track record in legal research, drafting legal documents and case preparation.
Extensive knowledge of legal terminology, general law and legal proceedings.
Outstanding organizational skills enable competent management of multiple complex assignments.
Discreet and resourceful team worker who thrives in a fast-paced working environment.

Xerox (also known as Wisconsin Collections Trust Fund)

12.2000 - 08.2013

Promoted to supervisor to recruit, train, and supervise transaction processors in various departments.
Fosters an environment in which our clients and intermediaries are satisfied with high efficiencies and quality driven work from a highly motivated and knowledgeable team.
Manage front-end operations to ensure manageable workflow throughout the life cycle of receipts to maintain quality and meet deadlines.
Selected contributions:
Created standards enabling company to reduce labor costs and empower effective staff.
Created training manuals providing current and new staff with reference materials and consistency in policy.
Recruited and hired efficient and enthusiastic team members integrating competency tools to determine proficiencies providing sustainability to the company and the needs of intermediaries.
Served as a 'subject matter expert' in up to 4 departments to guarantee sound decisions.
Transitioned staff through two processing systems.

Arby’s

05.1995 - 08.1998

Advanced to increasingly responsible positions starting as a crew member ending as an Assistant Manager, directed up to 20 employees and managed sales, inventory, cash flow, deposits and reporting service and product quality levels.
Maintained high levels in sanitation and safety and complied with regulatory guidelines.
Selected contributions:
Transformed operations that was losing customers due to slow services to high volume exceptional service boosting sales with less time.
Introduced training programs that enhanced employee performance and help build a motivated workforce.
Accurately estimated product needed guaranteeing quality food levels and minimal loss in inventory and monetary loss in customer complaint recovery.