Sara Lepera
Service And Culinary Professional
North Charleston,SC
Summary
Highly motivated Service and Culinary Professional seeking management opportunities. Successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with guests, waitstaff and management.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Service and Culinary Professional
Longhorn Steakhouse
Mount Pleasant, SC
09.2015 - Current
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Maintained professional, organized and safe environment for employees and guests.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Arranged and prepared tables for guests to offer memorable experiences.
- Cultivated warm relationships with regular guests.
- Accomplished multiple tasks within established timeframes.
- Prepped daily food items based upon calculated inventory and estimated daily guest count.
Server/Bartender
O'Charley's Restaurant & Bar
Summerville, SC
03.2008 - 09.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous guests, team and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Served high guest volumes during special events, nights and weekends.
Main Street Operations, Magic Kingdom
Walt Disney World Parks And Resorts
Orlando, FL
03.2011 - 07.2012
- Maintained the safety of Guests and Cast Members throughout the Theme Park.
- Created and performed unforgettable memories for all Guests.
- Follow specific directions for different tasks to be performed each day.
- Possessing high quality characteristics for Guests to experience the true Magic of Disney.
- Maintaining and delegating large crowds to create order and safety.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA 09.2005 - 06.2007
Matoaca High School
Chesterfield, VA 09.2004 - 06.2005
Skills
Multi-Tasking
Timeline
Service and Culinary Professional
Longhorn Steakhouse
09.2015 - Current
Main Street Operations, Magic Kingdom
Walt Disney World Parks And Resorts
03.2011 - 07.2012
Server/Bartender
O'Charley's Restaurant & Bar
03.2008 - 09.2018
High School Diploma -
Lloyd C. Bird High School
09.2005 - 06.2007
Matoaca High School
09.2004 - 06.2005
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