Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
Work History
Hooters Restaurant
Hooter's Girl
12.2023 - Current
Job overview
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Bayou Barbell
Front Desk Receptionist
09.2023 - 02.2024
Job overview
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Trained new team members on company procedures, customer service and issue resolution.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
At Home Health Care
Human Resources Assistant
04.2023 - 08.2023
Job overview
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Answered and redirected incoming phone calls for office.
Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Created and completed personnel action forms for hires, terminations, title changes and terminations.
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
Facilitated open lines of communication between management and staff, fostering a positive work environment.
Organized company-wide events for team building purposes, boosting overall morale among employees.
Odyssey House Louisiana
Utilization Review Specialist
10.2022 - 03.2023
Job overview
Improved interdepartmental communication by collaborating with medical professionals, case managers, and social workers to develop comprehensive care plans.
Collaborated with interdisciplinary teams to create effective discharge plans that promoted optimal patient outcomes while minimizing hospital readmissions.
Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
Assisted with audits to ensure compliance with federal regulations governing Medicare and Medicaid reimbursements, safeguarding against potential penalties or sanctions from government agencies.
Contributed to organizational success by participating in quality improvement initiatives related to utilization management processes.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.
Provided timely feedback to physicians regarding patient progress, facilitating adjustments to treatment plans as needed.
Proactively addressed potential barriers to care during the review process, connecting patients with appropriate resources such as financial assistance programs or support groups.
Ochsner Baptist
Medical Assistant
10.2021 - 10.2022
Job overview
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Kay Jewelers
Senior Sales Consultant
10.2017 - 03.2022
Job overview
Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
Provided exceptional customer service, addressing concerns promptly and professionally.
Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
Boosted sales revenue by developing and implementing effective sales strategies.
Mentored junior sales consultants, providing guidance and support for career growth.
Organized and attended industry events, strengthening brand presence within the marketplace.
Established strong client relationships for increased customer loyalty and repeat business.
Trained, coached, and mentored new sales associates for maximum performance.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Odyssey House Louisiana
Administrative Assistant
05.2021 - 10.2021
Job overview
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Scheduled office meetings and client appointments for staff teams.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Upper Iowa University
Fayette, IA
Bachelor of Science from Psychology
12.2022
University Overview
Honoree of Psi Chi Honor Society
Dean's List for 2020-2022 consecutive
3.6 GPA
Cabrini High School
New Orleans, LA
High School Diploma
05.2015
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Problem Resolution
Availability
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Work Preference
Work Type
Full Time
Work Location
RemoteHybrid
Important To Me
Work-life balancePaid sick leaveFlexible work hoursHealthcare benefitsPaid time offWork from home option