Sara Lillie

•Primary role is to ensure passenger safety and comfort onboard the aircraft

•Handling passengers with special needs

•Fast acting in emergency situations ranging from a medical incident to an aircraft evacuation in under 90 seconds

•Conducting safety demonstrations an following standard operation procedures guided by the Federal Aviation Administration

•Addressing customer concerns and providing great service to enhance customer satisfaction and experience.

• Assisted with light housekeeping duties as well as running errand and grocery shopping.
• Prepared meals and snacks for the children based on their specific diets.
• Developed a strong communication and relationship with the parents to provide updates on children's progress, needs, and daily achievements.
• Supported children in activities, socialization, and developmental milestones

• Performed cash handling at the end of shift, modifying any and all discrepancies.
• Trained and mentored new employees
• Resolved customer complaints leading to higher customer satisfaction
• Adapted quickly to changing circumstances ranging from minimum crew coverage to inoperative equipment effectively.