Sara Littman
Port Orange,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Design Bundles
09.2020 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Service Manager
Wells Fargo, NA
02.2013 - 12.2015
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Professional Teller
Bank Of America, NA
07.2011 - 02.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Server Shift Leader
Olive Garden - Darden Restaurants, NA
10.2003 - 04.2013
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Skills
- Trained in Salesforce
- Correspondence Composition
- Merchandise Orders and Exchanges
- Agent Support
- Managing Operations and Efficiency
- Outstanding Communication Skills
Timeline
Customer Service Agent
Design Bundles
09.2020 - 08.2023
Service Manager
Wells Fargo, NA
02.2013 - 12.2015
Professional Teller
Bank Of America, NA
07.2011 - 02.2013
Server Shift Leader
Olive Garden - Darden Restaurants, NA
10.2003 - 04.2013
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