Summary
Overview
Work History
Education
Skills
Timeline
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SARA LONG

VACHERIE

Summary

Dynamic administrative professional leveraging academic knowledge and hands-on experience within a forward-thinking organization that fosters growth and advancement. Possesses strong problem-solving abilities, a commitment to continuous learning, and exceptional communication skills. Prepared to drive team success and deliver positive outcomes through collaboration and innovation. Eager to embrace new challenges and contribute to the achievement of organizational goals with unwavering dedication and enthusiasm.

Overview

36
36
years of professional experience

Work History

Human Resource Specialist

Lafourche Basin Levee District
05.2011 - Current
  • Consults with Executive Director, Assistant Executive Director and Board of Commissioners on all human Resource functions. Assist with Levee Board policies and procedures. Provides information and assists employees and upper management regarding Civil Service Rules, Board polices and procedures, in regards to recruitment, selection and federal and state laws that impact Human Resource functions and payroll actions. Maintain employees' personnel files. Manage and computes the full range of payroll action for all employees and Board of Commissioners. Maintains all activities and serves as Liaison for the 457B Retirement Program. Handles the employee's health insurance and life insurance information.

Administrative Assistant 5

Lafourche Basin Levee District
03.2005 - 05.2011
  • Provide administrative support for management in the Executive Department. Responsibilities include managing calendars, scheduling appointments, audio conferences, processing invoices, creating purchase requisitions, coordinate deliveries, expense reports, submit visitor request, internal and external meetings, creating and updating email distribution groups.

Customer Service Associate

Hackbarth Delivery Service
03.2006 - 05.2008
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing and ensured accuracy in fulfillment operations.
  • Trained new staff on service protocols and company policies to enhance team productivity.
  • Implemented feedback mechanisms to improve customer satisfaction rates and service delivery.
  • Led initiatives to optimize inventory management, reducing discrepancies in stock levels.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Receptionist/Clerk

Lafourche Basin Levee District
03.1993 - 03.2005
  • Duties included greeting and escorting visitors to proper department, data entry, filing confidential documents, scheduling appointments, creating and updating email distribution groups, Sorted and distribute mail, answer telephone lines route to proper person, manage office supplies.

Office Secretary

M & H Building Supplies
01.1991 - 03.1993
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained electronic filing systems and categorized documents.
  • Volunteered to help with special projects of varying degrees of complexity.

Answering Service Operator

Superior Answering Service
02.1990 - 12.1992
  • Managed high-volume call traffic, ensuring prompt and accurate responses to customer inquiries.
  • Operated multi-line phone systems to direct calls efficiently to appropriate departments.
  • Trained new staff on company protocols and effective communication techniques for improved service quality.
  • Developed and implemented standardized scripts, enhancing consistency in customer interactions.
  • Resolved customer complaints with professionalism, maintaining high levels of satisfaction and trust.
  • Relayed and transcribed written and verbal messages to personnel.
  • Managed a high volume of inbound calls while accurately documenting interactions in the company database.
  • Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
  • Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
  • Participated in regular training sessions to stay up-to-date on industry best practices, enhancing overall call handling capabilities.
  • Assisted callers with problem resolution, ensuring satisfactory outcomes for both customers and the company.

Education

High School -

St. James High School
05.1987

Skills

  • Document control, typing speed 80 WPM, data entry, editing and electronic filing
  • Inventory control of supplies, equipment and vehicles
  • Microsoft Suite, SAP Stipes, Microsoft Outlook, Microsoft Excel
  • Call center experience, complaint handling and resolution
  • Perform multiple tasks with speed and accuracy, excellent organization, communication and relationship-building skills, articulate and friendly with a professional demeanor
  • Recruiting
  • Pre-employment screening
  • Onboarding and orientation
  • Background checks
  • Compensation and benefits
  • Payroll administration
  • Organizational development
  • Data entry

Timeline

Human Resource Specialist

Lafourche Basin Levee District
05.2011 - Current

Customer Service Associate

Hackbarth Delivery Service
03.2006 - 05.2008

Administrative Assistant 5

Lafourche Basin Levee District
03.2005 - 05.2011

Receptionist/Clerk

Lafourche Basin Levee District
03.1993 - 03.2005

Office Secretary

M & H Building Supplies
01.1991 - 03.1993

Answering Service Operator

Superior Answering Service
02.1990 - 12.1992

High School -

St. James High School

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