Summary
Overview
Work History
Education
Skills
Timeline
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SARA LOPEZ

San Diego,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Manager

Beasley Dry Cleaning
03.2022 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Fulfillment Associate

Bed Bath and Beyond
11.2021 - 03.2023
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Manager

Beasley’s Dry Cleaning
11.2009 - 03.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Security Supervisor Front Desk

Heritage Guard Service and Guardsmark
10.2007 - 10.2009
  • Position held at Takeda Pharmaceutical, San Diego, CA
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Collaborated with management to develop security policies and procedures.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.

Security Screener

U. S. Federal Government Transportation Security Administration
10.2002 - 04.2003
  • Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
  • Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
  • Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

Front Desk Agent

Homestead Studio Suites
05.2001 - 08.2002
  • Including Reservations and Closing Audits
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Developed and maintained positive relationships with guests for satisfaction.

Independent Housekeeping Contractor

Panda’s Housekeeping Referral Agency
05.2000 - 05.2001
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.

Housekeeper

San Diego Vacation Cottages
05.1999 - 05.2000
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.

Education

High School Diploma -

Linda Vista SOAR Program
01.1997

Skills

  • Microsoft Office
  • Word
  • Excel
  • General office equipment
  • Fax machines
  • Copy machines
  • Retail point of sale equipment
  • Hotel reservation systems
  • Airport security screening equipment
  • Written and oral communication
  • Quick learner
  • Multi-tasking
  • Attention to detail
  • Calm under pressure
  • Dependable and responsible
  • Clerical support
  • Organization and time management

Timeline

Manager

Beasley Dry Cleaning
03.2022 - Current

Fulfillment Associate

Bed Bath and Beyond
11.2021 - 03.2023

Manager

Beasley’s Dry Cleaning
11.2009 - 03.2020

Security Supervisor Front Desk

Heritage Guard Service and Guardsmark
10.2007 - 10.2009

Security Screener

U. S. Federal Government Transportation Security Administration
10.2002 - 04.2003

Front Desk Agent

Homestead Studio Suites
05.2001 - 08.2002

Independent Housekeeping Contractor

Panda’s Housekeeping Referral Agency
05.2000 - 05.2001

Housekeeper

San Diego Vacation Cottages
05.1999 - 05.2000

High School Diploma -

Linda Vista SOAR Program

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