Summary
Overview
Work History
Skills
Interests
Timeline
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Sara Lorusso Perez

Salem,OR

Summary

I have over ten years in professionalism dedicated to the customer service industry. I am looking to expand and challenge myself in new areas where I have not yet explored. I bring a positive, contagious smile to the work environment, and I am willing to endure hardships to attain new skill sets. I have overcome extreme discomforts and I know that I am capable of perseverance in all that I face. I believe that diverse perspectives lead to stronger outcomes. I am a person of gratitude, loyalty, and fiercely determinate, looking to find a reputable organization that I can help aid in growth and build a long-term career with.

Overview

13
13
years of professional experience

Work History

Winery Rep and Distributor

Cubanisimo Vineyards
02.2025 - Current
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Conducted in-depth research on policy issues to inform and support legislative decisions, contributing to more effective governance.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.

Skills Trainer/Youth Mentor

Maple Star
04.2022 - 10.2023
  • Developed structured and positive relationships with adolescents ranging from ages 4 to 18 years old. I would empower them to succeed in their everyday lives despite their former and/or current circumstances. Services were primarily delivered in a community setting to youth with identified behavioral and/or mental health concerns placed in ODHS foster homes. Use of motivational interviewing and collaborative problem solving to identify and accomplish specific goals. Facilitate relations with resource families, supports team members, and the individuals themselves.
  • Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
  • Collaborated with fellow trainers to share best practices and improve overall training quality in the organization.
  • Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.

Server/Bartender

Sparky's Brewing Co.
08.2020 - 10.2021

Server/Bartender

Vagabond Brewing Co.
07.2017 - 03.2020
  • (Permanently closed - Pandemic)

Server/Bartender

Urban Alley Bar & Eatery
01.2016 - 01.2017
  • (Permanently closed - Sold)
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

CPA Assistant

Hanson Vaughan LLC
03.2014 - 04.2015
  • Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
  • Greeted guests with friendliness and professionalism.
  • Answered incoming calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Collaborated effectively with cross-functional teams to achieve shared goals promptly.
  • Boosted team productivity with recurring preparation of detailed reports and presentations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Barista

Dutch Bros.
04.2012 - 02.2016
  • Company mission to love people and make a difference in the community and provide extraordinary experiences to all. Expectations include being enthusiastic about the success of others, just as you are about yourself, adjusting to change of constant pace, be consistent, and people first.

Skills

  • Adaptability
  • Empathetic
  • Strong work ethic
  • Skilled in analysis and course correction
  • Self-efficacy
  • Competent in using technology
  • Proficient in managing personal relations
  • Task delegation
  • Coaching techniques
  • Teamwork and collaboration
  • Problem-solving
  • Logical evaluation

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth Development Programs
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Reading
  • High-Intensity Interval Training
  • Personal Development and Self-Improvement

Timeline

Winery Rep and Distributor

Cubanisimo Vineyards
02.2025 - Current

Skills Trainer/Youth Mentor

Maple Star
04.2022 - 10.2023

Server/Bartender

Sparky's Brewing Co.
08.2020 - 10.2021

Server/Bartender

Vagabond Brewing Co.
07.2017 - 03.2020

Server/Bartender

Urban Alley Bar & Eatery
01.2016 - 01.2017

CPA Assistant

Hanson Vaughan LLC
03.2014 - 04.2015

Barista

Dutch Bros.
04.2012 - 02.2016

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Sara Lorusso Perez