SARA LOUDER

Provided “Hospitality Management” of high-paced environment for the Medical-Spa for Skin and Allergy Center in Spring Hill, TN. I was the sole patient coordinator for numerous medical providers schedules; coordinating multiple calendars & meetings; many impromptu. I was responsible for managing daily operations of the spa; providing administrative and clerical support in a fast-paced, relationship-building environment. Processed payments from patients & ran daily analytics for finance department.
Provided educated information on Medical Grade Skincare, laser procedures, spa treatments & other products sold by the spa. Created new Patient Intake Forms Packet. I coached new receptionist for spa located in Murfreesboro. Developed “12 Days of Christmas” Specials, curated Instagram content for Aesthetic, MD &helped grow Social Media platforms. I returned all phone call/voicemail/direct messages within 24 hours. The highlight of my time at Aesthetic MD was building meaningful relationship with the diverse patient community & my fellow coworkers.

• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Increased customer satisfaction by warmly greeting visitors.

• Controlled line and crowd with quick, efficient service.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Followed exact recipes for mixing and preparing beverage and food items.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes with a spirit of excellence!
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Worked with Health District Program Coordinators, Managers and Directors as liaison for Yuma County HR headquarters, ITS Department, and Yuma 77 Media Team.
• Assisted with internal job interviews.
• Developed and conducted all “New Hire Orientation” trainings.
• Completed confidential forms, reports, logs and records to quickly handle all documentation for human resources.
• Content Creator and Host for “Health Watch” episodes that aired monthly at Board of Supervisor meetings.
• Public Information Officer for Health District during “H1N1” epidemic.
• Tan and assisted multiple Special Project Committees.
• Assisted in Website Maintenance.
• Assisted accounting departments with data entry.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Cross trained to provide and complete all job duties of the Administrative Assistant.
• Volunteered to help with special projects of varying degrees of complexity.
• Maintained associate employee files and supported HR requirements.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Coordinated servicing of technology and secured company devices.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Partnered with counterparts across Yuma County to identify solutions and close gaps in processes.
• Increased office participation in special events by creating newsletters.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Executed an electronic record filing system to streamline document organization and management.

• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Monitored current trends to understand fashions and better serve customer needs.
• Recommended beauty products to meet individual customer needs.
• Recorded notes for future reference about customer preferences and services delivered.
• Hosted make-up parties.