Sara Lozier
Summary
Recent Medical Administrative Assistant graduate seeking a challenging role to apply skills and grow professionally. Passionate about providing strong administrative support in healthcare and contributing to positive patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Safety Supervisor
All Star Transportation LLC
08.2016 - Current
- Evaluate other trainers and retrain when needed
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Developed and implemented safety programs.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Business Support
Verizon Wireless
06.2006 - 02.2012
- Handled incoming call volume while maintaining business accounts with 200+ lines
- Led new hire trainings
- Provided large businesses with best plans and services to meet their needs
- Conducted business support and technical work using data organization and coordination skills.
- Gathered and analyzed data to support business strategy requirements.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MAA-BLS Certificate - Medical Administrative Assistant
Naugatuck Community College
Naugatuck, CT06-2024
Skills
- Detail-oriented communicator
- Thrives on learning new processes and procedures
- Learns quickly and able to implement while maintaining leadership skills
- Workplace safety training
- Customer complaint resolution
- Appointment coordination
- Product and service solutions
- Positive and professional
- Conflict resolution management
Accomplishments
- Supervised team of over 200 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CDL B license with Passenger and School bus endorsements
- DMV state training certified
- First Aid/CPR Certified
- CMAA - Certified Medical Administrative Assistant
Timeline
Area Safety Supervisor
All Star Transportation LLC
08.2016 - Current
Business Support
Verizon Wireless
06.2006 - 02.2012
MAA-BLS Certificate - Medical Administrative Assistant
Naugatuck Community College