Recent Medical Administrative Assistant graduate seeking a challenging role to apply skills and grow professionally. Passionate about providing strong administrative support in healthcare and contributing to positive patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Safety Supervisor
All Star Transportation LLC
08.2016 - Current
Evaluate other trainers and retrain when needed
Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
Developed and implemented safety programs.
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Monitored workplace activities to determine compliance with safety regulations and standards.
Business Support
Verizon Wireless
06.2006 - 02.2012
Handled incoming call volume while maintaining business accounts with 200+ lines
Led new hire trainings
Provided large businesses with best plans and services to meet their needs
Conducted business support and technical work using data organization and coordination skills.
Gathered and analyzed data to support business strategy requirements.
Documented and detailed calls and complaints using call center's CRM database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
MAA-BLS Certificate - Medical Administrative Assistant
Naugatuck Community College
Naugatuck, CT
06-2024
Skills
Detail-oriented communicator
Thrives on learning new processes and procedures
Learns quickly and able to implement while maintaining leadership skills
Workplace safety training
Customer complaint resolution
Appointment coordination
Product and service solutions
Positive and professional
Conflict resolution management
Accomplishments
Supervised team of over 200 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CDL B license with Passenger and School bus endorsements
DMV state training certified
First Aid/CPR Certified
CMAA - Certified Medical Administrative Assistant
Timeline
Area Safety Supervisor
All Star Transportation LLC
08.2016 - Current
Business Support
Verizon Wireless
06.2006 - 02.2012
MAA-BLS Certificate - Medical Administrative Assistant
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited
Site Specific Officer> Area Safety Manager> Regional Safety Manager at Faulconer Construction CompanySite Specific Officer> Area Safety Manager> Regional Safety Manager at Faulconer Construction Company