SARA LUNA
Houston,TX
Summary
Experienced with patient access management, ensuring seamless registration and admission procedures. Utilizes team leadership and problem-solving abilities to optimize operations. Track record of effective communication and conflict resolution skills to enhance patient experience.
Professional in patient access with deep expertise in healthcare administration and patient support. Skilled in managing patient intake, registration, and insurance verification with strong focus on team collaboration and achieving results. Known for reliability and adaptability in fast-paced environments. Adept at using healthcare software and maintaining patient confidentiality while ensuring seamless operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Patient Access Rep
Harris Health System
03.2011 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
Medical Assistant • Front Desk Clerk
Guajardo Clinic
05.2010 - 02.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Assistant Manager • Sales
Advance Auto Parts
01.2004 - 07.2008
- Responsible for scheduling staff, ordering supplies, creating reports, providing excellent customer service and supporting members of my team
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Medical Administrative
Everest Institute
Houston, TX01-2006
High School Diploma -
George I Sanchez High School
Houston, TX01-2003
Skills
- Type 50 wpm
- Fax
- Copier
- Scanner
- MS Word
- Outlook
- WebEx
- Chassis
- TMHP
- Insurance verification websites
- HIPAA compliance
- Adaptable to change
- Effective problem solving
- Strong leadership
Communication Skills
I bring you my excellent communication skills in order to assist in the patient interviewing process both in English and in Spanish. I understand the complexities of our eligibility process. I’ve help patients in the past gather documents needed to apply.
Leadership Experience
I’m a Certified Community Health Worker. Assisting patients with navigating multiple health care services.
Certification
- Community Health Worker
Languages
Spanish
Full Professional
Timeline
Lead Patient Access Rep
Harris Health System
03.2011 - Current
Medical Assistant • Front Desk Clerk
Guajardo Clinic
05.2010 - 02.2011
Assistant Manager • Sales
Advance Auto Parts
01.2004 - 07.2008
Medical Administrative
Everest Institute
High School Diploma -
George I Sanchez High School
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