Dedicated case manager with strong problem-solving and client advocacy skills. Expertise in effective documentation and community resource utilization, ensuring clients receive necessary support and services for optimal outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager/Investigator
Georgia Department of Human Services/ Division of Aging Services
06.2018 - 04.2026
Assessed client needs for individual improvement
Analyzed options for services available
Interviewed clients and community partners to gather information
Monitored clients' progress and tracked client services to provide crisis interventions.
Reported to case stakeholders
Determined allegation(s) outcome
Utilized community resources to access services
Partnered with clients to maximize their individual potential
Educated community on agency services
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Monitored client progress and adjusted case goals to ensure effective outcomes
Advocated for clients' rights, ensuring access to necessary services and supports
Maintained accurate documentation on all cases
Education
MBA - Healthcare Management
Brenau University
Gainesville, GA
05.2018
Bachelor of Science - Health Promotion And Education
University of Georgia
Athens, GA
05.2002
Skills
Case documentation
Case management
Documentation management
Community resources
Problem-solving
Conflict resolution
Resource coordination
Accomplishments
2022 Commissioner's Employee of the Year Award/ Division of Aging Services
2022 Positive Impact Award/ Division of Aging Services
2019 Spirit of Adult Protective Services/ Division of Aging Services
Timeline
Case Manager/Investigator
Georgia Department of Human Services/ Division of Aging Services
06.2018 - 04.2026
MBA - Healthcare Management
Brenau University
Bachelor of Science - Health Promotion And Education
COVID-19 Case Investigator at Michigan Department Of Health And Human ServicesCOVID-19 Case Investigator at Michigan Department Of Health And Human Services