Sara L. Winnell
Kalamazoo
Summary
Driven professional with a track record of delivering top-notch services to clients, resulting in increased adoption, engagement, and retention. Possessing a Master's Degree in Health Care Administration, instrumental in coaching practice staff on improving health outcomes, enhancing patient care experiences, and optimizing practice efficiencies for community contracts. Expertise lies in reengineering customer service processes for maximum quality and risk-based performance. Successfully led deployment of responsive EHR systems to drive effectiveness in patient care services. Exceptional skills in prioritization, project management, and execution, consistently delivering large-scale projects within agreed timelines and defined specifications. Commendable background in interpreting customers' environments, challenges, and goals enables me to provide impactful business solutions and establish myself as a trusted advisor.
Overview
11
11
years of professional experience
Work History
Consulting Specialist
Press Ganey
10.2022 - Current
- Drive implementation best practices for provider, clinical and staff engagement, operational improvement and revenue enhancement
- Assist leadership in developing action plans based on report data; monitor plan results
- Creates customized presentations
- Provides assistance and support to manage in understanding survey reports and findings
- Developed Practice Management leadership training for multiple Health Plans
- Developed Quarterly Newsletter, new member/existing outreach implementation and Patient Experience Oversight Committee
- Boosted patient engagement performance of 30 offices through strategic coaching
- 50% travel to Texas to support clinics and Independent Physician Association
Practice Coach
Trinity Health Alliance of Michigan
01.2021 - 10.2022
- Company Overview: Primary Care & Women’s Health Service Line
- Reengineer business processes and coach practice staff on improving health outcomes, patient care experience, and practice efficiencies related to community/payer contracts
- Oversee APM initiatives, clinical integration, and credentialing activities to position the facility as a top-tier service provider
- Actively participate in network engagement functions to gain industry-related knowledge
- Collate, analyze, and manage data for presenting key insights for decision-making
- Prioritize, manage, and deliver support projects to expedite business scalability
- Primary Care & Women’s Health Service Line
- Optimized performance on key outcomes to drive consistent achievement of the Quadruple Aim goals by closely collaborating with physicians and physician office staff
- Boosted quality and risk performance of 40 offices through strategic business coaching
- Orchestrated multiple network meetings with 90-plus attendees with a focus on enhancing audience engagement
Manager
Trinity Health Medical Group
01.2019 - 01.2021
- Company Overview: OB/GYN Associates
- Provided 24/7 leadership to support the efficient and effective operational and financial performance of the designated practice/specialty
- Oversaw core business aspects, including lean processes, change management, human resource management, financial accountability, facility oversight, quality assessment/improvement, regulatory compliance, and productivity improvement
- Devised and executed a department-specific tactical plan in line with the overall integrated health system strategic roadmap
- Led the execution of continual process improvement initiatives in the adoption of evidence-based practice by collaborating with a care team of clinical, administrative, and medical staff
- OB/GYN Associates
- Served in a dyad leadership role with the Lead Physician to achieve an excellent patient-centered experience, superior health outcomes, and optimal financial performance to accomplish the organizational mission
- Led the deployment of electronic health record systems to improve data accessibility
- Steered the modifications across office SOPs and end-to-end operations due to the pandemic
Supervisor
Trinity Health Medical Group
01.2014 - 01.2019
- Company Overview: East Beltline OB/GYN
- Facilitated the efficient and effective operational and financial performance of the designated practice/specialty through team development/leadership
- Achieved organizational goals, including lean processes and change management, planning, human resource management, financial accountability, facility oversight, quality assessment and improvement, regulatory compliance, and productivity management
- Partnered with a care team of clinical, administrative, and medical staff to guide continual process improvement initiatives in the adoption of evidence-based practice
- East Beltline OB/GYN
- Executed two electronic health record implementations for improving care coordination
- Launched two outpatient OBGYN satellite facilities to serve the greater Grand Rapids
- Achieved top-tier position in safety survey culture through demonstration of exceptional performances
Education
Masters of Health Services Administration -
Central Michigan University
Mt. Pleasant, MIBachelor of Public Administration - undefined
Grand Valley State University
Grand Rapids, MISkills
- Client Success Management
- Project/Program Management
- EHR Implementation
- Performance Optimization
- Service Delivery Improvement
- Quality Assurance & Control
- Process Reengineering
- Team Building & Leadership
- Risk Analysis & Mitigation
Professionaldevelopmentandaffiliations
- National CCD Group for EPIC implementation
- Essential Skills for New Leaders
- Living Our Values Leader
- Crucial Conversations Course Completion
- Implementation of Two Electronic Records
- Launching and Managing Satellite Facilities
- Top-tier Office in Culture of Safety Survey
Timeline
Consulting Specialist
Press Ganey
10.2022 - Current
Practice Coach
Trinity Health Alliance of Michigan
01.2021 - 10.2022
Manager
Trinity Health Medical Group
01.2019 - 01.2021
Supervisor
Trinity Health Medical Group
01.2014 - 01.2019
Bachelor of Public Administration - undefined
Grand Valley State University
Masters of Health Services Administration -
Central Michigan University
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