Sara-Mae Fosberg
Palmer,MA
Summary
Experienced Cashier with strong attention to detail and superior work ethic. Skilled in managing money, merchandising stock, and assisting customers with locating desired items. Excellent oral and written communication, listening, and time management skills. Consistently accurate in drawer reconciliation.
Overview
3
3
years of professional experience
Work History
Cashier
Big Y Supermarket
Palmer , MA
2022.03 - Current
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Built and maintained productive relationships with employees.
Crew Member
McDonald's
Palmer , MA
2021.05 - 2022.03
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Wiped down tables and equipment, swept and refilled stock.
- Stocked shelves and cases with new or transferred items.
- Organized and restocked supplies to support operations and team productivity.
- Presented orders to guests within anticipated service times.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
Early Childhood Education - Education
University of Massachusetts Amherst
Amherst, MA2028-05
Skills
- Payment Collection
- POS Systems
- Returns processing
- Cash Handling
- Drawer balancing
- Product Recommendations
Experience with Children (At Home)
- Arts, crafts, and games
- Housekeeping
- Excellent communication skills
- Approachable
- Understands developmental disorders
- Behavioral Disorders
- Cheerful and energetic
- Reliable and punctual
- Safety awareness
- Positive Reinforcement Methods
Accomplishments
- Received High Honors all through high school, as well as accepted recognition for an outstanding job in forensic science, and the music book award, for the hard work I put in during band class for 5+ years.
Languages
English
Professional
Timeline
Cashier
Big Y Supermarket
2022.03 - Current
Crew Member
McDonald's
2021.05 - 2022.03
Early Childhood Education - Education
University of Massachusetts Amherst
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