SARA MAE T. HUDSON
Midvale,Utah
Summary
Experienced professional with over a decade of expertise in customer service, laboratory support, and warehouse operations. Strong analytical skills optimize processes and enhance efficiency. Proficient in project management and detail-oriented with a proven track record of improving client satisfaction and operational performance.
Overview
10
10
years of professional experience
Work History
Stockroom Associate
NAPA-GPC
08.2024 - Current
- Expedite incoming and outgoing freight in our NAPA Distribution Center Warehouse
- Optimize warehouse space, enhancing inventory processing inventory.
- Accurately fulfill customer orders using electronic scanning tools.
- Ensure compliance with safety standards in hazardous materials handling
- Maintain cleanliness and organization supporting operational safety.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained fitness in order to move merchandise efficiently and safely.
- Checked numbers manually and used hand-held equipment to locate products.
- Shelved new and returned inventory according to proper storage procedures.
Sr. Laboratory Client Support Technician
ARUP Laboratory
01.2023 - 08.2024
- Handle incoming phone calls from hospital and medical laboratory
- Manage client interactions, ensuring accurate test orders and cancellations for optimal service.
- Train lab support team, boosting skills and knowledge for improved department performance .
- Process specimen with strict protocol adherence , ensuring accuracy and reliability
- Facilitates specimen workflow, optimizing preparation for timely testing and reduced turnaround
- Implement quality control, reducing specimen rejection rates enhancing testing accuracy.
Client Service Associate
Morgan Stanley
03.2022 - 12.2022
- Resolved brokerage account inquiries , enhancing client satisfaction and retention
- Supported financial advisors with insurance and policy services, boosting operational efficiency.
- Utilized diverse resources to ensure accurate information delivery and issue resolution
- Adhered to procedures for routing requests and escalating complex inquiry
- Contributed streamlined service process, resulting in improved client experience.
- Managed complex brokerage account inquiries , leveraging diverse resources to provide accurate information and resolve issues efficiently.
Member's Specialist
Sam's Club
10.2021 - 03.2022
- Assisted members with purchases, ensuring efficient service and satisfaction.
- Resolved member issues promptly , enhancing customer experience and loyalty.
- Guided members issue self checkout ,improving technology adoption and ease of use.
- Supported returns and exchanges, streamlining operations and reducing wait times.
- Guided members through purchasing decisions, providing decisions, providing personalized recommendations. Resolve challenges into opportunities.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Intern
STI College Global
06.2018 - 11.2019
- Help in giving forms related to internship, graduating, and alumni inquiries
- Encode file documents related to Alumni & Placement, Planning, and organizing interns' meetings and graduation programs
- Answering outside calls from partner companies
- Contacting partner companies to solicit internship openings
- Created and managed project plans, timelines and budgets.
- Participated in workshops and presentations related to projects to gain knowledge.
Customer Service Representative
Teleperformance
08.2014 - 11.2017
- Assisted customers with inquiries and questions about their flights
- Assisted customers with flight reservations, itinerary changes, cancellation and refunds including calling the airline on behalf of the customer
- Sold additional services to customers over the phone
- Adhered to the company phone process to best help customers
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Business Management Major in Operation
Systems Technology Institute College
12.2019
Skills
- Word,Excel,PowerPoint
- CRM
- Team player
- Project management
- Multitasking
- Efficient
- Detail Oriented
- Customer/client services
- Adaptable
Timeline
Stockroom Associate
NAPA-GPC
08.2024 - Current
Sr. Laboratory Client Support Technician
ARUP Laboratory
01.2023 - 08.2024
Client Service Associate
Morgan Stanley
03.2022 - 12.2022
Member's Specialist
Sam's Club
10.2021 - 03.2022
Intern
STI College Global
06.2018 - 11.2019
Customer Service Representative
Teleperformance
08.2014 - 11.2017
Bachelor of Science - Business Management Major in Operation
Systems Technology Institute College
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