Sara Maines
Shreveport,LA
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Manager, Underwriting
Aetna/CVS Health
, LA
09.2021 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Established effective communication channels between Sales and Underwriting departments within the SG organization.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Collaborated with other departments to coordinate workflow processes between teams.
Supervisor, Sales Support
Aetna/CVS Health
, LA
06.2019 - 09.2021
- Managed sales support team responsible for monitoring and servicing all AFA and 51-100 FI cases and provide single point of contact services through first 45 days of coverage
- 99% Customer Satisfaction Survey results
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Senior Sales Consultant
Aetna
, LA
03.2017 - 06.2019
- SIM senior team lead and subject matter expert in all areas of SG Business
- Created standard operating procedures to document processes and provide guidance on how they should be performed in the future.
- Led process improvement initiatives resulting in improved productivity.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person.
- Mentor and train new hire team members providing support to peers and off-off shore partners (EXL) when faced with complex scenarios
AFA Sales Coordinator
Aetna
, LA
08.2016 - 03.2017
- Responsible for submission review and contractual underwriting
- Ensured accuracy of all documentation prepared for submission for newly sold AFA accounts..
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Designed and developed training materials for new employees in the organization.
- Greenside Up Award winner 2017.
Final Rate Specialist
Coventry/ Aetna
, LA
03.2015 - 08.2016
- Focused on final ACA quoting for groups 2-100 for groups submitted by Premier Brokers and General Agents;
- ACA SME for Louisiana & North Carolina
- Researched and analyzed customer feedback to identify areas of improvement.
- Analyzed data to identify trends in customer buying habits and make recommendations for improvement.
- Served as the consultative resource to premier agencies: Digital, Centerstone Insurance & Financial Services, Savin Sales
- Led analysis of key production metrics in contractual underwriting to develop executive summaries and suggest procedural modifications to optimize productivity.
Sales Associate
Coventry Healthcare of Louisiana
Shreveport, LA
04.2014 - 03.2015
- Managed overall sales support process for all health, group insurance and ancillary products for new and existing business in concert with field sales and account management for Louisiana Small and Large Group business
Education
Associate of Applied Science - Health Information Technology
Panola College
05.2006
Skills
- Strong Leadership Abilities
- Team Development
- Success in leading large teams through high sales volume
- Knowledge of Small Group benefits
- Eligibility & Regulatory Requirements
- Cross-Functional Partnership Development
- Strategic Planning
- Data-Driven Decision-Making
- Influencing Business Growth
- Complex Problem-Solving
- MS Office, SMART, SFDC, SBMP, MEA, and CCI
- Competitor/ Market Trend Analysis
- Sales Plan Implementation
- Complex Project Negotiations
- Conflict Resolution
- Excellent Communication
Certification
2018 Aetna Yellow Belt Certification (ABX Certified)
Timeline
Sr. Manager, Underwriting
Aetna/CVS Health
09.2021 - Current
Supervisor, Sales Support
Aetna/CVS Health
06.2019 - 09.2021
Senior Sales Consultant
Aetna
03.2017 - 06.2019
AFA Sales Coordinator
Aetna
08.2016 - 03.2017
Final Rate Specialist
Coventry/ Aetna
03.2015 - 08.2016
Sales Associate
Coventry Healthcare of Louisiana
04.2014 - 03.2015
Associate of Applied Science - Health Information Technology
Panola College
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