Sara Majerska
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
The Dripbar
09.2022 - Current
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Shift Lead/COO
Plank Seafood Provisions
08.2021 - Current
- Helped store management meet standards of service and quality in daily operations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Customized training sessions by employee type, level and management requirements.
Manager
Doc B's Restaurant + Bar
12.2016 - 02.2019
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated regular staff meetings for open discussion of ongoing projects, challenges faced, successes achieved, as well as areas requiring improvement or additional support from team members or management personnel alike.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Improved employee retention by developing and implementing comprehensive onboarding programs.
- Partnered with external organizations for outreach initiatives that boosted employer brand awareness among potential candidates.
- Liaised between multiple business divisions to improve communications.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Cosmetology
Curve Metric School of Hair Design, Inc.
Elmwood Park, IL08.2014
High School Diploma -
Lane Tech College Prep High School
Chicago, IL06.2012
Skills
- Organizational Development
- Onboarding and Orientation
- Employee Handbook Development
- Microsoft Office and Docusign
- Recruitment Management
- Leadership Development
- Recruiting
- HR policies and procedures
- Workforce improvements
- Professionalism and Integrity
- Exceptional communicator
- Employee Engagement Strategies
Certification
Timeline
Front Desk Receptionist
The Dripbar
09.2022 - Current
Shift Lead/COO
Plank Seafood Provisions
08.2021 - Current
Manager
Doc B's Restaurant + Bar
12.2016 - 02.2019
Cosmetology
Curve Metric School of Hair Design, Inc.
High School Diploma -
Lane Tech College Prep High School
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