Sara Marble
Delphi,IN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. I also have worked every position in the stores from open to close and learned every detail. I'm dependable and work hard.
Overview
14
14
years of professional experience
Work History
Store Manager
Caseys General Stores Inc
Seward, NE
04.2022 - 06.2024
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Cap 1 Stocker
Walmart
Champaign, IL
08.2021 - 02.2022
- Transported merchandise from receiving area to sales floor using pallet jacks or carts.
- Assisted customers in locating desired items and carried out special orders when requested.
- Checked expiration dates on perishable goods such as dairy, meat, produce and frozen foods.
- Faced off display shelves with product labels facing forward for easy identification by customers.
- Inspected products for damages or defects before stocking them on shelves.
- Organized backroom stock areas, ensuring all items were properly labeled and placed in designated locations.
- Stocked shelves with merchandise according to planogram specifications and inventory control procedures.
- Utilized ladders or step stools to reach upper shelves when stocking items.
- Rotated older stock items to the front while placing newer arrivals at the back.
- Unloaded trucks containing shipments of new merchandise into backroom storage areas.
- Built end caps and displays to promote featured products.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
Cashier
Shell Gas Station
Seward, NE
07.2020 - 08.2021
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Store Manager
Caseys's General Stores
Milford, NE
09.2019 - 07.2020
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Cashier
Speedy Mart
Friend, NE
11.2018 - 09.2019
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Store Care + Specialist
Walgreens
Danville, IL
03.2018 - 11.2018
- Collaborated with multidisciplinary teams in order to provide comprehensive care services.
- Created, assigned, and tracked work orders in the system to ensure timely completion of tasks.
- Utilized problem-solving skills when faced with complex issues involving multiple stakeholders.
- Adhered strictly to company guidelines when processing paperwork associated with each work order.
- Compiled data from multiple sources into comprehensive reports outlining project updates or status changes.
- Assisted with training new employees on proper use of tools and equipment related to work order assignments.
- Developed reports detailing performance metrics such as turnaround times, cost savings initiatives, and customer satisfaction ratings.
Cashier
Caseys's General Stores
Oakwood, IL
12.2015 - 04.2018
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
Gloves
Steel Grip
Danville, IL
09.2013 - 10.2015
- Followed safety guidelines when operating machinery in order to prevent injuries on the job.
- Read work orders and followed instructions to determine type of operation required.
- Maintained a clean working area by sweeping floors and wiping down equipment surfaces regularly.
- Operated machines to sew parts together, performing such functions as gathering, lapping, tacking and overcasting.
- Used scissors or knives to cut excess threads from finished products.
- Loaded spools of thread into machines manually or using automated systems.
- Inspected sewn items for defects such as missed stitches, puckering seams and incorrect seam allowance widths.
- Replaced worn needles, bobbins and other parts as needed to keep machines in good operating condition.
- Aligned fabric pieces according to patterns, using pins or chalk marks.
- Monitored stitch quality during production runs and adjusted tension as needed for various fabrics.
Line Worker
Full-Fill Industries
Henning, IL
08.2010 - 11.2013
- Assisted in troubleshooting problems with machines or equipment on the production line.
- Collaborated with team members to meet production goals efficiently.
- Ensured proper operation of machines by performing routine maintenance tasks such as lubricating moving parts or changing filters.
- Processed orders promptly according to customer specifications.
- Provided support in training new employees on how to properly operate equipment on the production line.
- Followed safety protocols while operating heavy machinery on the production line.
- Inspected finished products for accuracy and completeness prior to packaging.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Unloaded finished goods from conveyor belt after completion of assembly process.
- Identified defective products, removed them from the production line, and documented details of defect.
- Worked closely with other members of the team to meet deadlines and goals set by management.
Education
High School Diploma -
Oakwood High School
Fithian, IL05-2010
Skills
- Customer Service Management
- Risk Management
- Report Generation
- Retail Inventory Management
- Operations Management
- Revenue Generation
- Shift Scheduling
- Dedicated and Strong Work Ethic
- Teamwork and Collaboration
- Conveyor Operation
- Material Loading and Unloading
- Attention to Detail
- Machinery monitoring
- Stockroom Organization
- Food handling
- Surface cleaning
- Food presentation
- Frying
- Sanitation
- Recipe-based cooking
- Customer Service
- Supply Restocking
- Cleaning and organization
- New Hire Training
Accomplishments
I have received multiple awards for being in the top tiers of the matrix for the company.
Timeline
Store Manager
Caseys General Stores Inc
04.2022 - 06.2024
Cap 1 Stocker
Walmart
08.2021 - 02.2022
Cashier
Shell Gas Station
07.2020 - 08.2021
Store Manager
Caseys's General Stores
09.2019 - 07.2020
Cashier
Speedy Mart
11.2018 - 09.2019
Store Care + Specialist
Walgreens
03.2018 - 11.2018
Cashier
Caseys's General Stores
12.2015 - 04.2018
Gloves
Steel Grip
09.2013 - 10.2015
Line Worker
Full-Fill Industries
08.2010 - 11.2013
High School Diploma -
Oakwood High School
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