Sara Marchese
Rosemount
Summary
Proven Office Manager with a track record of enhancing workflow optimization and customer satisfaction at Johnson Companies. Excelled in office administration and staff management, significantly improving operational efficiency. Skilled in financial reporting and customer service, adept at fostering positive relationships and achieving performance goals. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Office Manager
Johnson Companies
03.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Server
Broadway Pizza
01.1999 - 06.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Lakeville North High School
Lakeville, MN06.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Document Management
- Inventory Control
- Staff Management
- Administrative Oversight
- Training and coaching
- Documentation and control
- Financial Reporting
- Workflow Optimization
- Performance Improvement
Community Volunteer Work
Rosemount Area Athletic Association (RAAA) Inhouse Soccer Director
- Responsible for overseeing and managing all aspects of the Inhouse Soccer program.
- Successfully grew program participation from 700 to 1390 children over a 9-year period.
- Handled scheduling, planning, ordering of equipment, and communication with parents and stakeholders.
- Utilized strong organizational, communication, and leadership skills to ensure effective program operation.
Rosemount Area Hockey Association Vice President, Board Member
- Collaborate with fellow board members to make strategic decisions for the organization.
- Support the development and growth of youth hockey programs in the community.
- Building and maintaining relationships with other hockey organizations, leagues, sponsors, and community leaders.
- Commitment to the development and well-being of youth athletes both on and off the ice.
- Experience in budgeting, fundraising, and managing financial resources effectively.
Girls High School Hockey Blue Line Club President
- Lead fundraising efforts and community engagement initiatives to support girls' high school hockey.
- Manage club operations and ensure alignment with the goals of the organization.
- Developing long-term plans and goals for the organization's growth and success.
- Ability to lead and inspire board members, coaches, players, and volunteers toward common goals.
- Handle conflicts and disputes professionally and effectively, promoting a positive and supportive environment for all participants.
Timeline
Office Manager
Johnson Companies
03.2008 - Current
Server
Broadway Pizza
01.1999 - 06.2012
Lakeville North High School
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