Sara Martin
K
TROY,Idaho
Summary
Determined ptf clerk with 11-year background in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines. Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder. Knowledgeable mail service professional versed in route planning, training and safety. Dependable general Manager offering15 years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. Results-focused mail service professional focused on solving organizational problems and building strong teams. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive [Job Title] with over [Number] years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
Overview
24
24
years of professional experience
Work History
PTF Clerk
USPS
08.2014 - Current
- 00Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages.
- Operated automated sorting equipment proficiently, reducing manual labor efforts required for package handling tasks.
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy.
- Provided top-notch service to customers with timely processing of money orders, passport applications, and other postal products.
- Managed high volumes of mail during peak seasons while maintaining strong focus on customer satisfaction.
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
- Increased productivity by streamlining sorting procedures for incoming and outgoing mail.
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations.
- Demonstrated versatility within role by performing various duties including retail sales support, data entry, and mailroom functions.
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials.
- Ensured proper handling of fragile items by following appropriate packing guidelines, minimizing damage incidents during transit.
- Managed inventory levels for postal supplies, ensuring adequate stock was available for daily operations without excess waste or shortages.
- Enhanced workplace safety by maintaining clean and organized work environment.
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates.
- Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service.
- Improved customer satisfaction by providing efficient and accurate postal services.
- Supported improvement of internal processes through effective communication with management and coworkers.
- Contributed to achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift
- Enhanced workplace safety by maintaining clean and organized work environment
- Exhibited outstanding problem-solving skills when faced with challenges related to shipping delays or misdirected packages
- Assisted in training new employees on proper procedures for handling mail and packages, ensuring consistency in quality of service
- Adhered strictly to privacy regulations when dealing with sensitive customer information or confidential materials
- Supported improvement of internal processes through effective communication with management and coworkers
- Improved customer satisfaction by providing efficient and accurate postal services
- Operated automated sorting equipment proficiently, reducing manual labor efforts required for package handling tasks
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time
- Contributed to achievement of service metrics targets by consistently meeting deadlines for mail processing and delivery
- Increased productivity by streamlining sorting procedures for incoming and outgoing mail
- Handled difficult customer situations calmly, resolving issues effectively without escalation or negative impact on operations
- Optimized efficiency by quickly adapting to changes in USPS policies, processes, and technology updates
- Reduced errors in mail delivery by diligently checking addresses and postage requirements for accuracy
- Demonstrated versatility within role by performing various duties including retail sales support, data entry, and mailroom functions
- Managed high volumes of mail during peak seasons while maintaining strong focus on customer satisfaction
- Collaborated with team members to complete daily tasks efficiently, resulting in increased overall performance
General Manager
Best Western Hotel
06.2008 - 06.2014
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Super 8 Motel
06.2000 - 08.2007
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
Lakeland High School
Rathdrum, ID 05.2001 -
Skills
Multitasking proficiency
Proofreading abilities
Document Preparation
Critical thinking abilities
Professionalism and Discretion
Filing and archiving
Organizational expertise
Delivery routes
Mailing restriction expertise
Production goal setting
Rural and city carrying
Retail Sales
Mail delivery
Post office operations
Expenses tracking
Sorting procedures
International shipments
Handling and sorting mail
Proficient in Computers
Timeline
PTF Clerk
USPS
08.2014 - Current
General Manager
Best Western Hotel
06.2008 - 06.2014
High School Diploma -
Lakeland High School
05.2001 -
General Manager
Super 8 Motel
06.2000 - 08.2007
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