Summary
Overview
Work History
Education
Skills
Timeline
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Sara Martin

Venetia,PA

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Pet Supply Plus
McMurray, PA
06.2023 - 01.2024
  • Trained new cashiers on proper use of registers and store policies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.

Sales Associate

Your CBD Store
Cannonsburg, PA
06.2020 - 06.2023
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.

Assistant Store Manager

Fired Up Pottery Studio
McMurray, PA
09.2019 - 06.2020
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.

Bakery Assistant

Heisler's Market
McMurray, PA
08.2016 - 05.2017
  • Assisted in the preparation of dough for cakes, pies and other baked goods.
  • Maintained a clean and sanitary work area throughout the day.
  • Restedock shelves with freshly made products.
  • Kept accurate records of all baking supplies used in production.
  • Followed recipes to ensure consistent quality of finished products.
  • Monitored expiration dates on ingredients and finished products.
  • Organized storage areas to ensure efficient use of space and easy access to items needed for production.
  • Inspected equipment regularly to identify any maintenance needs or malfunctions.
  • Mixed batters according to specific recipes, ensuring accuracy in measurements.
  • Decorated cakes using various techniques such as piping and fondant sculpting.
  • Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
  • Demonstrated knowledge of proper food handling techniques when preparing ingredients.

Cashier Team Lead

Simmons Farm
Cannonsburg, PA
04.2015 - 07.2016
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.

Education

High School Diploma -

Peters Township Highschool
McMurray, Pa
06-2019

Skills

  • New Hire Training
  • Heavy Lifting
  • Transaction Approvals
  • Online Order Picking
  • Store Opening and Closing
  • Shift Scheduling
  • Cashier training
  • Customer Service
  • Adaptability and Dependability
  • Positive Attitude
  • Team Leadership
  • Punctual and Reliable

Timeline

Cashier Team Lead

Pet Supply Plus
06.2023 - 01.2024

Sales Associate

Your CBD Store
06.2020 - 06.2023

Assistant Store Manager

Fired Up Pottery Studio
09.2019 - 06.2020

Bakery Assistant

Heisler's Market
08.2016 - 05.2017

Cashier Team Lead

Simmons Farm
04.2015 - 07.2016

High School Diploma -

Peters Township Highschool

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Sara Martin