Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Professional References
Timeline
Generic

Sara Martinelli

Milford,PA

Summary

Experienced case manager with a demonstrated history of working in the non-profit organization management industry. Over six years of experience including hands-on field involvement with clients in the community. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Team Lead

Walmart
07.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Stocking Associate

Walmart
11.2022 - 07.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Maintained effective team member communication.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
  • Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Shift Lead

Walgreens
08.2021 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Streamlined inventory management processes to reduce waste and increase profitability.

Outreach Case Manager

Mental Health Association of Essex and Morris, Inc.
01.2016 - 03.2021
  • Managed cases for various clients, primarily homeless, mentally-ill individuals
  • Assisted impoverished clients in identifying and applying for financial benefits needed to obtain food, shelter, and physical and/or mental healthcare
  • Assisted homeless clients in applying for both temporary shelter and permanent housing opportunities as well as identifying any housing subsidies they were qualified to receive
  • Interfaced with clients via email, over the phone, and face-to-face to provide mental and emotional support, establish trust, and recommend treatment options based on the specific issues they were facing
  • Assisted clients suffering from mental health and/or substance use disorder with identifying treatment centers, researching providers, and scheduling appointments in an effort to maximize the effectiveness and consistency of their treatment by ensuring it was accessible, affordable, and could accommodate their schedule
  • Practiced consumer advocacy on a personal level, teaching clients how to identify unfair business practices, unsafe products, and undocumented information that could play a role in affecting their mental health and/or economic situation.

Community Life Coach

Mental Health Association of Essex and Morris, Inc.
01.2014 - 01.2016
  • Provided support to members of the community struggling with severe and persistent mental illness, giving them the opportunity to learn how to manage their own mental health and become independent
  • Assisted clients with day to day activities, including grocery shopping, laundry, and scheduling appointments with healthcare providers
  • Acted as a consumer advocate within the community, raising awareness of issues affecting consumers and identifying unfair business practices and unsafe products that threaten the welfare of the general public.

Education

Bachelor of Arts - Psychology

Rowan University
Glassboro, NJ
01.2012

Skills

  • Case Management
  • Community Outreach
  • Communication
  • Consumer Advocacy
  • Interpersonal Relations
  • Microsoft Office
  • Social Media
  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Workplace Safety
  • Schedule Management
  • Complaint resolution
  • Employee Evaluation
  • Diversity and Inclusion
  • Marketing knowledge
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Team motivation
  • Staff Training
  • Work Planning and Prioritization
  • Analytical Thinking
  • Conflict Resolution
  • Daily workflow improvement
  • Cash Handling
  • Overseeing Daily Activities
  • Client Service
  • Giving Constructive Feedback
  • Documentation And Reporting
  • Evaluating Employee Work
  • Team Check-Ins
  • Safety processes and procedures

Websites

Accomplishments

  • Worked honing inventory management skills by assisting four different Walmart locations with inventory preparations within the past year.
  • Supervised team of seven staff members.
  • Coordinated with government agencies to assist over one hundred individuals in obtaining benefits (welfare, housing, social security) and treatment (mental health and substance use)

Professional References

  • Kathleen Perl, Graduate Student, Montclair State University, (201) 704-7721, kathleenjhelmstetter@gmail.com
  • Chiffon Richshard, Training and Support Specialist, Single Stop, (973) 380-2697, crichshard@gmail.com
  • Yecenia Revolorio, Case Manager, Mental Health Association of Essex and Morris, Inc., (973) 897-2124, cenia0614@hotmail.com

Timeline

Team Lead

Walmart
07.2023 - Current

Stocking Associate

Walmart
11.2022 - 07.2023

Shift Lead

Walgreens
08.2021 - 11.2022

Outreach Case Manager

Mental Health Association of Essex and Morris, Inc.
01.2016 - 03.2021

Community Life Coach

Mental Health Association of Essex and Morris, Inc.
01.2014 - 01.2016

Bachelor of Arts - Psychology

Rowan University

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Sara Martinelli