Sara Martinez

UCI Inc

08.2012 - 08.2021

Managed data entry, ensuring accuracy and efficiency in social service records
Streamlined data processes, leading to improved service delivery and client satisfaction
Collaborated with team to resolve data discrepancies, enhancing overall data reliability
Resolved customer inquiries, enhancing satisfaction and retention of accounts
Managed high-volume calls, achieving a notable increase in customer satisfaction scores
Trained new team members, fostering a collaborative environment and improving team performance
Implemented training programs, enhancing staff skills and productivity
Resolved conflicts effectively, for employees and customers
Led team of 21, cut time for faster service and boosted customer satisfaction scores, while maintaining compliance
Streamlined customer service processes, reducing response times and improving satisfaction rates
Implemented new CRM system, enhancing team efficiency
Fostered strong relationships with cross-functional teams to resolve complex customer issues
Mentored new hires, contributing to improved team performance
Developed creative solutions for recurring customer problems, leading to a notable decrease in repeat inquiries
Proposed and implemented a customer feedback system
Meticulously maintained customer records, ensuring accurate and up-to-date information
Conducted thorough analysis of customer trends to inform service strategies

Similar Profiles