SARA MASON
Youngtown,AZ
Summary
Dynamic professional with a proven track record at Always on Health Care, excelling in customer service and problem-solving. Expert in donation processing and donor engagement, enhancing satisfaction through effective communication. Recognized for maintaining safety procedures and organizational skills, ensuring smooth operations and fostering positive relationships with clients and team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Donation Attendant
Salvation Army Thrift Store
Peoria, AZ
09.2023 - 05.2025
- Ensured smooth operations through cross-departmental collaboration.
- Welcomed donors at donation center to enhance engagement.
- Processed donations efficiently and accurately by coordinating with staff members.
- Maintained strict donor confidentiality in compliance with organizational policies.
- Prioritized safety for staff and donors by maintaining clear walkways and proper stacking techniques.
- Presorted and labeled donations to expedite stocking of merchandise in stores.
Client Care Coordinator
Always on Health care
Peoria, AZ
09.2014 - 06.2017
- Conducted regular follow-ups with customers to gauge satisfaction with services.
- Organized meetings between clients and internal teams to clarify requirements and resolve issues.
- Responded to client inquiries, addressed complaints, and resolved service-related issues.
- Utilized company database to document client interactions and track service problems.
- Updated system with order specifics, customer details, preferences, and billing information.
- Enhanced customer satisfaction ratings by providing timely solutions and effective communication.
Caregiver
All Valley Home Health Care
Glendale, AZ
08.2012 - 02.2014
- Facilitated daily living activities for elderly clients, including bathing, dressing, and grooming.
- Monitored vital signs such as blood pressure, temperature, and pulse rate.
- Provided emotional support to clients facing depression or anxiety related to illness.
- Coordinated transportation services for clients as needed.
- Promoted self-care skills and encouraged independence in personal hygiene practices.
- Assisted with ambulation by supporting transfers from bed to chair or wheelchair.
Education
CNA - CNA
Medstar Academy
Peoria, AZ02-2013
Skills
- Donation processing
- Donor engagement
- Safety procedures
- Organizational skills
- Inventory management
- Customer service
- Time management
- Problem solving
Certification
- CNA Licsense CNA1000037156
Timeline
Donation Attendant
Salvation Army Thrift Store
09.2023 - 05.2025
Client Care Coordinator
Always on Health care
09.2014 - 06.2017
Caregiver
All Valley Home Health Care
08.2012 - 02.2014
CNA - CNA
Medstar Academy
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