Sara Mata
Santa Barbara,CA
Summary
Positive and upbeat Guests Service Representative and Team Lead. Successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
24
24
years of professional experience
Work History
Team Lead
Extended Stay America
04.2022 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Assist guest with folio information
- Balance cash drawer
- Handle long term guest payments
- Assist to manager and GSR
- Assist with housekeeping and GSR issues
IN HOME CARETAKER
Private Caregiver in Nursing Facility
07.2015 - 12.2022
- Provided companionship and emotional support to elderly clients.
- Assisted with daily living activities, such as bathing, dressing, grooming, and eating.
- Organized and monitored medication schedules according to physician instructions.
- Transported clients to medical appointments or social activities as needed.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
Financial Assistant
UCSB - Pasc
03.2006 - 05.2015
- Reviewed general ledger accounts for accuracy and completeness prior to month-end closing activities.
- Performed account analysis and reconciliation tasks to ensure accuracy of balances.
- Managed expense reimbursement process by verifying employee requests against company policy guidelines.
- Handle all Tavel arrangements and reimbursement
- Coordinate all faculty accts
- Process all new hire and terminated professors and students
MLS Coordinator
Santa Barbara Association Of Realtors
04.2003 - 10.2005
- Handle all incoming new applications for up coming realtors
- Processing all payments for new and existing realtors dues for local and national
- Coordinate MLS meeting Tuesday and Thursday of every week
- Process all deposits on a daily and weekly basis
Acting Supervisor
First Bank & Trust Company
01.2001 - 04.2003
- Directed and supervised team of 5 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Balancing of onsite and off site atms
- Ordering cash for bank
- Supervisor and balancing all taller drawers
- Opening New and old acct
Education
High School Diploma -
Dos Pueblos Senior High School
Goleta, CA06-1995
Skills
- Guest Orientation
- Greeting Customers
- Guest Communication
- Verifying Reservations
- Guest Service And Assistance
- Cash Handling
- Financial Transactions
- Account Management
- Business Operations
- Timely Complaint Resolution
- Front Office Support
- Administrative Support
- Cash Control
- Administrative Skills
- Data Entry
- Customer Satisfaction
- Schedule Coordination
Education and Training
Goleta, CA
Contact
Santa Barbara, CA 93103
Timeline
Team Lead
Extended Stay America
04.2022 - Current
IN HOME CARETAKER
Private Caregiver in Nursing Facility
07.2015 - 12.2022
Financial Assistant
UCSB - Pasc
03.2006 - 05.2015
MLS Coordinator
Santa Barbara Association Of Realtors
04.2003 - 10.2005
Acting Supervisor
First Bank & Trust Company
01.2001 - 04.2003
High School Diploma -
Dos Pueblos Senior High School
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