Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Sara Mattocks

Sara Mattocks

San Diego,CA

Summary

Driven and dedicated candidate whose willing to take on any new tasks to further aid our team in achieving goals set by management. Skilled with working under pressure and adapting to both new, and/or challenging situations along with 8 years of experience in costumer service and hospitality. Upbeat and hard working with a talent for making guests/costumers feel welcome and heard. Seeking to join and become part of a professional, established team.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Product Specialist

Living Spaces
San Diego, CA
02.2023 - 07.2023
  • Researched product's technical specifications and accurately communicated information.
  • Researched and identified solutions to technical problems.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Cocktail Waitress

825 Blast
Orcutt, CA
03.2022 - 12.2022
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted with bartending duties during high-volume shifts.

Team member support Cocktail Waitress

Maverick Saloon
Santa Ynez, CA
10.2018 - 03.2020
  • Assurance
  • Positive and professional
  • Customer service, Kept bar running efficiently by assisting bartenders and barbacks with different tasks
  • Worked different stations to provide optimal coverage and meet production goals.
  • Stayed on top of customer needs and open tabs, tracking orders and processing accurate payments

Server

The Pantry On Park
Santa Maria, CA
10.2015 - 07.2018
  • Trained new servers in company policies, guest service standards, and best practices
  • Assisted hosts and hostesses with seating of guests during rush times
  • Increased check average amount by working to upsell various food and drink items to patrons
  • One of few responsible for closing restaurant and handling the drawer at the end of night.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Figueroa Mountain Brewing Co
01.2016 - 02.2017


  • Completed all side work after completion of dining service
  • Completed an entire food service and training course when hired as a restaurant server
  • Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served
  • Occasional "beertender" when needed

Education

High School Diploma -

Ernest Righetti High School
Santa Maria, CA

Liberal Arts

Allan Hancock College
Ongoing

Skills

Multitaskingundefined

Certification

Food Handler Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Timeline

Product Specialist

Living Spaces
02.2023 - 07.2023

Cocktail Waitress

825 Blast
03.2022 - 12.2022

Team member support Cocktail Waitress

Maverick Saloon
10.2018 - 03.2020

Server

Figueroa Mountain Brewing Co
01.2016 - 02.2017

Server

The Pantry On Park
10.2015 - 07.2018

High School Diploma -

Ernest Righetti High School

Liberal Arts

Allan Hancock College

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Sara Mattocks