Sara McCollum

• Work remotely handling inbound/outbound calls which consist of establishing a relationship with the potential patient to understand their specific needs, recommending products and explaining it's benefits and technology, and general customer service and inquiries. Also, educating patients and families on hearing loss and device usage, manage patient files, and maintaining ongoing patient support.

• Supervise staff- Planning and leading staff meetings, financial management, implementing CDH's office polices, training of all staff; plan, implement, and evaluate dental care for patients, specific patient needs and according to dentist's orders; ensure office follows OSHA and other standards for protection against blood borne pathogens and all HIPAA standards; actively participate in activities that promote professional growth and performance improvement; maintain an open line of communication with Dental Assistants, EFDA, Hygienist, Front Desk Staff, Practice Manager, Chief Operating Officer, and Dentists regarding issues important to meeting the needs of patients; receive phone calls and handle employees coming in late and leaving early; performing employee reviews ; Recruiting and interviewing of new staff ; reporting patient(s) to Children and Youth; coordinate and schedule surgery appointments and review all OR Paperwork with parents in office including pre-op instructions; maintaining Bio/Medical Waste policies, resolve all maintenance issues; order Keen/Air Gas, keep a running monthly report and follow CDHA Policy for N2O, maintain inventory of all supplies and resolving maintenance issues.

• Assisted with all diagnostic, preventative, and general procedures including: Periodontics, Prosthodontics, Endodontics, Orthodontics, Oral Surgery, and Cosmetic Dentistry. Correctly arranged instrument trays prior to dental procedures and surgeries. Performed proper sterilization of instruments, mixed alginate and took preliminary impressions, kept a safe and comfortable environment for patients and instructed them on proper oral hygiene and prevention of dental diseases, and specialized in caring for and calming children. Maintained Material Safety Data Sheets and all inventory. Also, answered telephone, greeted patients, confirmed appointments and maintained documentation of patient charts.

Answered telephone, distributed mail, maintained medication and incident data for each resident, entered billing data and confidential intake and discharge information, DPW licensure renewals for Residential Treatment Facilities, organized reports, proofreading, other duties as assigned. Also assisted with treatment reports and interventions, while ensuring the safety of those in the residential treatment facilities while in the Administrative office.

Member of the Safety Committee and Quality Council Committee- Organizing agenda for upcoming meeting, taking notes during the meetings, organizing and preparing the information for proper implementation upon distribution to all committee members.

• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.