Sara McConnell-Tiano
Middletown,NY
Summary
Clinical operations management experience at a rapidly growing and multi-faceted psychiatric facility. In my time with the company I managed and oversaw multiple clinical schedules daily, and worked to collaborate, build and foster relationships with outside providers to grow and develop the practice. Experience managing small teams of clinical staff and technicians. Excellent at building rapport with the goal of creating new business opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Practice Manager
Clearwave Mental Health
07.2023 - Current
- Working towards the growth of the newly opened practice by conducting outreach to other local psychiatric and medical providers and facilities
- Organizing networking events held at the practice with focus on live lectures and demonstrations with the goal of advancing the community's knowledge of clinical TMS
- Onboarding and overseeing the training of residents and interns attending our facility for rotations in their field
- Working directly with our medical director and attending clinical rounds to discuss clinical operations and policy
- Managing clinical treatment technicians within the practice including onboarding, on-site training, staffing and scheduling, and skill building 1 on 1 meetings
- Directly administering TMS therapy to patients by utilizing the cloudTMS system
- Supervising and managing multiple clinical schedules for both TMS patients and psychiatric patients
- Handling new patient intakes and submitting prior authorizations to insurance providers
- Acting as medical technician to our in-house nurse practitioner.
Nutrition Assistant
Sun River Health WIC
11.2021 - 07.2023
- Providing nutritional services to women, infants, and children of low income households
- Assisting Qualified Nutritionists with providing supplemental assistance to families in Orange County
- Recording changes in participants households, health and wellness, and updating records in statewide system- NYWIC
- Scheduling future appointments for participants
- Performing certifications during appointments to qualify households for benefits
- Issuing benefits and referring households to programs in Orange County and within DSS
- Handling Foster care related cases
- Performing appointments with families to continue receiving benefits
- Performing height and weight evaluations and hemoglobin testing on site
- Working closely with my team to ensure quality of care and communication with our participants, including sensitivity checks with one another regarding race, LGBTQ status, and religious rights
- Working with local agency as a qualified voter registration agency
- Taking and recording inventory of medical supplies, breast pumps, and overall site conditions.
Paraprofessional- AUP
Broome-Tioga BOCES- Crossroads Program at W.A. Olmsted Elementary
10.2020 - 11.2022
- Escorting students to and from busses upon arrival and to all special classes and services
- Assisting students with daily assigned subject work
- Working with special needs of students, including crisis intervention with students with behavioral and neurological disorders
- Ensuring any and all IEP requirements are met during the school day
- Overseeing and demonstrating safe and responsible social interactions between all students
- Recording and submitting reports of students' progress in academics and daily schedules
- Guiding students in lessons.
Education
Associate's Degree - Liberal Arts
Broome Community College
Binghamton, NY01.2015
Skills
- MS Word
- MS Excel
- Outlook
- Customer Service
- Data Entry
- Office Management
- Digital art
- Medical Terminology
- Social Work
- Medical Records
- Practice Management
- HIPAA
- CPT Coding
- ICD-10
- Networking (1 year)
- Marketing (8 years)
- Conflict management
- Mentoring
- Office Administration
- Patient Scheduling
- Insurance Verification
- Appointment Coordination
- Medical terminology knowledge
- Marketing support
- Electronic Health Records
- Staff Management
- Strategic Planning
- Schedule Management
- Workflow Management
- New Hire Training
- Staff Development
- Policy Implementation
- Performance Metrics
- Marketing
- Referral management
- Patient Safety
- Patient Care Assessment
- Certified in CPR/AED
- Patient education and counseling
- Clinical Staff Management
- Quality Control
- Patient Advocacy
- Medical clinical procedures
- Risk Management
Certification
- Non-Violent Crisis Intervention, 04/01/21-04/01/22
- Life Space Crisis Intervention, 01/01/20- Present
- BLS/AED Certification- American Heart Association 1/2023-1/2025
Accomplishments
- Became certified in the direct administration of Transcranial-Magnetic Stimulation.
- Assisted executive team and Clinical Operations Manager with creating, updating, and implementing clinical and business-focused SOPs with direct input based on my experience managing the facility.
- Supervised team of 6 staff members.
- Assisted in expansion of the practice by assisting with clinical TMS training of two newly contracted providers to the practice’s on-site team.
- Managed and acted as preceptor for clinical rotations of two medical students OMS3 and OMS4 prospectively, as well as two Psychiatric residents PGY4.
Promotions
- Accepted internal promotion from Associate Practice Coordinator to Practice Coordinator in July, 2024.
Timeline
Practice Manager
Clearwave Mental Health
07.2023 - Current
Nutrition Assistant
Sun River Health WIC
11.2021 - 07.2023
Paraprofessional- AUP
Broome-Tioga BOCES- Crossroads Program at W.A. Olmsted Elementary
10.2020 - 11.2022
Associate's Degree - Liberal Arts
Broome Community College
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