Sara McCoy
Glouster
Summary
A positive thinking, results-oriented and team spirited Business Professional with outstanding customer service and office skills. Offering more than 25 years’ successful experience in fast-track customer service and office oriented environments.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
26
26
years of professional experience
Work History
Manager, Domestic Customer Service
QuidelOrtho Corp.
10.2007 - 07.2025
- Answer multi-line phone, Data Entry, Daily reporting, Specialized account detail, manage team of 6
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Streamlined workflows, enhancing productivity through effective resource allocation and process optimization.
- Implemented training programs, improving team efficiency and reducing onboarding time for new employees.
- Coordinated cross-functional initiatives, driving collaboration between departments to achieve operational goals.
- Analyzed performance metrics, identifying trends to enhance operational effectiveness and service delivery.
Staffing Specialist / On-site Supervisor
I-Force
06.2006 - 09.2007
- Process and interview applicants, Update files, Customer Service, Date entry, Marketing
Document Control Specialist (temporary)
Nifco LLC
10.2005 - 05.2006
- Update and create controlled documents, Data Entry, Specialized account detail
Circulation Collections Representative
Lancaster Eagle-Gazette
08.2005 - 10.2005
- Collected weekly monies from vendors, specialized account detail, data entry, machine maintenance
Licensed Property & Casualty Agent – CSR
Miller-Lewis Insurance Agency
08.1999 - 06.2005
- Worked with public on day-to-day basis, Answered multi-lined phone, Payment collection, Updated files, Data Entry, Specialized account detail, Client retention, Marketing
Education
Associates Degree - Business Management
Hocking College
Nelsonville, Ohio01.1998
Skills
- Organizational skills, deadline management
- Customer service and client retention
- Document control – information processing
- Fast, Efficient learner
- Communication skills – written & verbal
- Computer Skills: Windows, MS Office (Word, Excel, PowerPoint, Outlook), Internet applications
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager, Domestic Customer Service
QuidelOrtho Corp.
10.2007 - 07.2025
Staffing Specialist / On-site Supervisor
I-Force
06.2006 - 09.2007
Document Control Specialist (temporary)
Nifco LLC
10.2005 - 05.2006
Circulation Collections Representative
Lancaster Eagle-Gazette
08.2005 - 10.2005
Licensed Property & Casualty Agent – CSR
Miller-Lewis Insurance Agency
08.1999 - 06.2005
Associates Degree - Business Management
Hocking College
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