Sara McLean

• Client Portfolio includes: Business & Leadership Coaching, Food & Cooking, Non-Profit Organizations, Personal Development, Corporate Travel Policy. Political Media & News Commentary.
• Most Recent Project: Develop system training portals for internal and external users, write foundation of policies and procedures, and create a cohesive learning scope for a Business Travel Corporation to continue building on the database after my contract ended. Company is ranked Globally in Top 20 of Business Travel, with 500+ internal system users (employees, contractors, and consultants).
• Past Projects: Websites, Blog Posts, B2C Materials, B2B Materials, Building Learning Databases, Internal & External Training Materials, Webinars, Video Scripts, Social Media Posts, Newsletters, e-Book, and Emails (Targeted Audience & One to One Email Management).
• Write and edit high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Utilize exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Maintain current understanding of industry and client genre trends, enhancing writing and marketing success.
• Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
• Repurposed and optimized existing content for use in different mediums.
• Carefully documented technical workflows in private wiki for education of newly hired employees.
• Additional Writing Background: Urban Sustainability, Farming & Agriculture, Philanthropy & Volunteer Work, Pet Care, Event Planning, Fitness & Nutrition, Health Supplements, and Public Speaking

• Review existing processes & policies, create procedures and training based on individual needs in simplified, consistent way.
• Created Internal Learning Database for a Nationwide Travel Company including visual aides and templates for further process input.
• Developed How-To Basics Guide for Non-Writers to write their own website content effectively when working with web designers.
• Authored course materials such as video scripts, participant guides, and job aids for several Business Leadership & Personal Development Coaches.
• Carefully documented technical workflows in private wiki for education of newly hired employees to aid in universal onboarding in multiple locations.
• Behavioral Analysis & Individual Case Study experience applied to employee development and community strategies to provide data driven results.

• Project Coordination for several large initiatives including legal settlement calculation & reporting, Corporate process efficiency review, and training content creation for new core system & technology upgrade. Worked both in flexible office environment and remotely
• Hosted online weekly meetings & training for Branch Expert Teams to increase skills and proficiency with new core program
• Supported 250+ remote associates with questions & troubleshooting for new core teller system and sales program
• Managed customer incentive payout program including remote support, scheduling payout, & auditing
• Reviewed, organized, and created electronic documentation for incentive program
• Created presentations for Executive & Board Members using PowerPoint & Zoom Meetings
• Provided onsite training for new & newly promoted associates
• Created procedure content for processes used in sales incentive program & teller system
• Maintained confidentiality, integrity, & quality execution of sales incentive program including calculations, audits, and payments monthly, quarterly, and annually
• Created teller training program & manual for new system, presented to 300+ associates

Northern Region Admin from March 2015-May 2016.

• Organized all communication & tasks for Northern Regional President, 50% remote environment with minimal supervision
  
• Managed Business Relationship Officer files for new & existing clients using Drop Box and integrated Cloud systems
• Created & maintained reporting for Northern Region performance on scheduled basis with 100% deadline obtainment
• Developed business plans, presentations, & procedures for various initiatives including business expansion
• Consulted remotely with multiple department heads to create better efficiencies & created content documenting new processes
• Partnered with Business Development leader to execute several sponsorship events including booth management, lead generation, networking, and marketing
  

Teller Supervisor (May 2013-Mar 2015)

• Manage staff of tellers and progressive leadership positions
• Developed staff through behavioral analysis coaching, engagement activities and interpersonal skill focus
• Increased team performance to 100% of associates meeting or exceeding expectations
• Resolve member concerns while mitigating loss exposure
• Attended community events as One AZ Rep, networking & promoting various business initiatives
• Improved hiring & on boarding process through content review and template creation that was adapted in several branches
  

• Managed staff of tellers & progressive leadership positions
• Remotely mentor new Service Managers throughout Southern Nevada & Northern Arizona
• Consistently built high performing teams, reduced turnover, & increased internal promotions through coaching, effective career planning & individual development.
  
• Efficient at scheduling, staff management & task organization
  
• Reduced number of annual losses & placed store in top 10 percentile in market through process evaluations & modifications
• Planned & executed monthly developmental activities for staff