Sara Meinen
Chippewa Falls,WI
Summary
A seasoned Business Process Analyst II at Royal Credit Union, I leverage process automation and cross-functional collaboration to enhance operational efficiency and drive strategic improvements. My expertise in business analysis and team building, coupled with a track record of innovative solutions and efficiency gains, showcases my ability to significantly impact organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Process Analyst II
Royal Credit Union
09.2012 - Current
- Implement new process automation tools to enhance overall workflow and increase operational efficiency.
- Identify opportunities for cost savings through streamlined processes while maintaining quality standards.
- Collaborate with upper management to drive strategy and implement new processes.
- Perform root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Collaborate with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
Member Lending Specialist
Royal Credit Union
09.2022 - 12.2024
- Educated Members on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining Member confidentiality throughout the process.
- Resolved Member complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
Consumer Servicing and Operations Supervisor
Royal Credit Union
03.2019 - 12.2019
- Managed daily operations for optimal performance, ensuring smooth processes and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Oversaw the serving and support for Consumer Lending, as well as the systems that support internal processes.
Consumer Operations Coordinator
Royal Credit Union
01.2015 - 03.2019
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced team member satisfaction by resolving issues in a timely manner and providing exceptional support.
- Supported projects as the subject matter expert to ensure that changes occurred smoothly and had minimal disruption.
Education
High School Diploma -
Chippewa Falls High School
Chippewa Falls01-2019
Skills
- Process Optimization
- Team collaboration
- Effective and clear communication
- Process change management
- Strong emotional intelligence
- Decision-Making
- Visionary and Strategic Thinking
- Innovation and creativity
- Business analysis
- Attention to detail
- Multitasking
- SQL, HTML
Certification
- Six Sigma Certification - Green Belt
Timeline
Member Lending Specialist
Royal Credit Union
09.2022 - 12.2024
Consumer Servicing and Operations Supervisor
Royal Credit Union
03.2019 - 12.2019
Consumer Operations Coordinator
Royal Credit Union
01.2015 - 03.2019
Business Process Analyst II
Royal Credit Union
09.2012 - Current
High School Diploma -
Chippewa Falls High School
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