Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sara Mendoza

Phoenix,AZ

Summary

Organized Office Administration Assistant known for high productivity and efficient task completion. Specialize in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations. Committed to delivering quality administrative support.

Overview

7
7
years of professional experience

Work History

Office Administration Assistant

Ez signs LLC
Phoenix, AZ
02.2024 - Current
  • Coordinated travel arrangements for staff, including flight and hotel bookings.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Resolved customer inquiries promptly via phone or email communication.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Oversaw travel arrangements for staff, including flight bookings, accommodations, and itineraries, optimizing budget and preferences.
  • Maintained records of all incoming and outgoing invoices.
  • Processed credit card payments, wire transfers, and ACH transactions.
  • Researched and responded to inquiries from customers regarding invoice status or payment history.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed and sent invoices, adjustments, and credit memos to customers.
  • Managed the day-to-day operations of projects including tracking progress, resolving issues and making adjustments as necessary.

Front Desk Receptionist

Tripplett Properties LLC
Glendale, AZ
05.2017 - 01.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Coordinated maintenance requests for office equipment and facilities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Documented wake-up requests and set up automatic calls in system.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Receptionist

Money's Worth Pool Construction
Phoenix, AZ
03.2019 - 03.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled and confirmed appointments.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.

Education

High School Diploma -

West Phoenix High School
Phoenix, AZ
06-2004

Skills

  • Executive assistant
  • Leadership
  • Operations Management
  • Coordinate travel arrangements
  • Project coordinator
  • Graphics/Vinyl, Removal and Installation Coordinator & supervisor
  • Data Entry
  • Customer Service
  • Office Administration
  • Scheduling
  • Staff Management
  • Project Management
  • Spreadsheet Creation,
  • Smartsheet knowledge
  • Paychex Flex
  • Invoice2go management
  • Quickbooks invoice creator
  • Choice Hotels
  • Appointment Scheduling
  • Spreadsheet Creation
  • Strong Problem Solver
  • Valid Driver's License
  • Office Management
  • Call handling
  • Payroll Processing
  • Bookkeeping
  • Filing systems
  • Meeting planning
  • Calendar Management
  • Document Preparation
  • Expense Reporting
  • Scheduling appointments

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Office Administration Assistant

Ez signs LLC
02.2024 - Current

Receptionist

Money's Worth Pool Construction
03.2019 - 03.2020

Front Desk Receptionist

Tripplett Properties LLC
05.2017 - 01.2021

High School Diploma -

West Phoenix High School

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Sara Mendoza