Sara Meucci
Roselle,United States
Summary
Results-driven professional specializing in team leadership and customer service excellence. Proven track record in effectively resolving customer complaints and enhancing training programs to boost operational efficiency. Committed to nurturing a positive workplace culture that fosters collaboration between staff and management. Career goal is to continue driving exceptional service through innovative solutions and strong team dynamics.
Overview
3
3
years of professional experience
Work History
Rural Carrier Associate
United States Postal Services
06.2024 - Current
- Processed and organized incoming mail for delivery.
- Organized parcels into appropriate size containers for transport.
- Completed information scanning and database entry with precision.
- Executed scheduled mail and parcel deliveries along a designated route.
- Provided friendly customer service at all times while delivering mail.
- Reported any damaged or missing mail items to supervisor immediately.
- Collected signatures from recipients of registered mail items.
- Verified accuracy of addresses before delivering packages.
Training Lead
Fireworks LLC
09.2023 - 06.2024
- Coordinated efforts among HR, Management, and sales for comprehensive educational development.
- Developed and implemented a comprehensive training program for new employees.
- Enhanced onboarding processes by analyzing effectiveness and implementing refined programs.
- Created interactive initiatives for improved participation during meetings.
- Documented employee progress throughout their training process.
Shift Supervisor
Starbucks
01.2022 - 09.2023
- Oversaw daily operations ensuring seamless store opening and closing processes.
- Maintained compliance with health and safety regulations.
- Handled cash transactions with accuracy and efficiency.
- Organized events to strengthen work relationships within the team.
- Addressed any issues that arose during the shift in a proactive manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Identified areas of improvement within the department and implemented necessary changes.
Education
Diploma -
Lake Park High School
Skills
- Strong Organizational Skills
- Client Support
- Prioritization and Scheduling
- Attention to detail
- Conflict Resolution
- Effective Task Delegation
- Workflow Optimization
- Team Development
- Workforce Development
- Efficient Mail Organization
References
- April Kila, Manager, 808-286-4794
- Nichole Gee, Associate, 847-346-6162
Timeline
Rural Carrier Associate
United States Postal Services
06.2024 - Current
Training Lead
Fireworks LLC
09.2023 - 06.2024
Shift Supervisor
Starbucks
01.2022 - 09.2023
Diploma -
Lake Park High School
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