Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in management of all daily operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Oh Baby O's Soft Pretzel Shop
09.2021 - 11.2024
Set employee schedules, delegated work, and monitored food quality and service performance.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Managed payroll, daily deposits, and cost controls.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Implemented effective inventory management systems to minimize waste and control food costs.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Serv Safe and never received a score under 100% for 3 years straight.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw food preparation and monitored safety protocols.
Managed staff schedules and maintained adequate coverage for all shifts.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Purchased food and cultivated strong vendor relationships.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Manager
Little River City Convenience Store
04.2018 - 08.2021
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Improved marketing to attract new customers and promote business.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Did all hiring and scheduling
Managed all daily operations
Serv Safe for 6 years
Education
High School Diploma -
Watertown Senior High School
Watertown, SD
05-2000
Skills
Inventory management
Staff management
Customer engagement
Staff supervision
Vendor relations
Food presentation
Staff leadership
Cost control
Food pairing
Waste reduction
POS system operation
Schedule coordination
Health code compliance
Certification
Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Timeline
Restaurant Owner
Oh Baby O's Soft Pretzel Shop
09.2021 - 11.2024
Manager
Little River City Convenience Store
04.2018 - 08.2021
Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
High School Diploma -
Watertown Senior High School
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