Sara Meza
Summary
Hardworking, compassionate and focused secretary offering excellent communication, planning and prioritization skills demonstrated through 33 years of performance .
Overview
33
33
years of professional experience
Work History
Office Coordinator
Illinois Department Of Human Services
10.1989 - 08.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff within the hour received.
- Opened mail, distributed faxes and scan customer applications.
- Maintained personal files, including administrative monthly attendance records.
- Assisted staff with collecting and maintaining Ethics, HIPAA and other mandated employee forms including vacation requests for the year.
- Typed employee evaluations on DHS forms and memorandums.
- Ensured customer grievance/complaints were logged and addressed in writing.
- Coordinated and assigned all appeals to Case Managers.
- Monitored and edited appeal updates to ensure timely responses and actions taken to resolve the appeal.
- Provided timely updates with DHS Bureau of Assistance Hearings appeals system case noting.
- Worked collaboratively with office staff to maintain smooth operations and provide support to administrative staff.
Education
Certificate - Secretarial Training in Business
Trainco Business School
Chicago 07.1987
Skills
- Interpersonal Communication Skills
- Detail oriented and organized
- Time management
- Problem solving, handling complaints
- Excellent Customer Service
- Reading Comprehension
- Correspondence Management
- Call Screening
- Service-Orientation
- Judgment and Decision-Making
- Keyboarding Skills
Languages
English/Spanish
Native or Bilingual
Timeline
Office Coordinator
Illinois Department Of Human Services
10.1989 - 08.2022
Certificate - Secretarial Training in Business
Trainco Business School
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