Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Michaels

Specialty Sales Team Lead
Glendale,AZ

Summary

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

Overview

20
20
years of professional experience

Work History

Specialty Sales Team Lead

Target
Fountain Hills, AZ
03.2017 - Current
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Resolved problems, improved operations and provided exceptional service
  • Kept detailed track of sales and customer information in company system.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
  • Identified and acted on growth opportunities and development options for business.
  • Educated clients on production and benefit protocols through in-depth training procedures.
  • Monitored sales team performance and provided constructive feedback.
  • Promoted to Visual Merchandiser September 20th, 2020 and leveraged maintaining visual standards, setting and planning new store sets, and working with team to maintain store’s floor pad.
  • Promoted September 19th, 2021 to Specialty Sales Team Lead and utilizes skills in directing and overseeing sales and teams in Electronics, Style, and Beauty.
  • Reported sales data to upper management for review.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

Live-In Nanny

Sues Family
Fountain Hills, AZ
08.2013 - 05.2017
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Assisted with housework such as laundry and cooking.

Child Caregiver

Nanny – Miller Family
Abilene , TX
09.2012 - 07.2013
  • Leveraged simple sign language skills parents were teaching baby in role.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles and read books to young children.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted language development skills through reading and storytelling.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Stayed current on toy and child-related recalls and safety warnings.

Live-In Nanny

DeLauney Family
Abilene, TX
10.2008 - 08.2012
  • Caregiver to three children (began when youngest was 2 months, and completed when youngest child was 4).
  • Met children at bus stop to walk home and assist with crossing street.
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Engaged with children on age-appropriate level.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children everyday skills and language.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Took brief break in working with family from July 2009 to February 2010 because parents wanted to explore public childcare options.
  • Built positive and nurturing environments to support child social and emotional growth.

Private Nanny

Lintini Family
Abilene, TX
07.2009 - 01.2010
  • Caregiver to two children (ages 4 and 8)
  • Managing household when parents were out-of-town for business (generally spanning two weeks each time).
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted children in dressing appropriately for day's activities.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Involved children in caring for household pets and chores.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Identified warning signs of emotional and developmental problems in children.
  • Met children at bus stop to walk home and assist with crossing street.

Childcare Provider

Wylie Baptist Childcare Development Center
Buffalo Gap, TX
06.2008 - 09.2008
  • Cared for children ages 1 month to 3 years old in nurturing and age-appropriate way.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.

Head Cashier

Steve and Barry’s
Abilene, TX
09.2007 - 08.2008
  • Worked with visual merchandising team to create displays and maintain floor pad.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs.
  • Displayed new stock and rotated existing products.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Developed standard operating procedures.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.

Softlines Team Member, Cashier

Target
Abilene, TX
09.2006 - 01.2008
  • Was on new team that launched providing better data for in-store stock counts.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Waitress

Deep ‘n the Heart
Buffalo Gap, TX
02.2006 - 09.2006
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Head Dishwasher

The Homeplace
Tuscola, TX
08.2003 - 02.2006
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Education

High School Diploma -

Jim Ned HS
Tuscola, TX
05.2005

Skills

  • Department Resets
  • Forecasting Requirements
  • Operational Processes
  • Employee Performance Reviews
  • Strong Communication and Interpersonal Skills
  • Customer Needs Assessment
  • Flexible Hours
  • Team Leadership
  • Computer Proficiency and Microsoft Office
  • Building Customer Relationships and Loyalty
  • Motivational Leadership
  • Retail Metrics and Goals

Timeline

Specialty Sales Team Lead

Target
03.2017 - Current

Live-In Nanny

Sues Family
08.2013 - 05.2017

Child Caregiver

Nanny – Miller Family
09.2012 - 07.2013

Private Nanny

Lintini Family
07.2009 - 01.2010

Live-In Nanny

DeLauney Family
10.2008 - 08.2012

Childcare Provider

Wylie Baptist Childcare Development Center
06.2008 - 09.2008

Head Cashier

Steve and Barry’s
09.2007 - 08.2008

Softlines Team Member, Cashier

Target
09.2006 - 01.2008

Waitress

Deep ‘n the Heart
02.2006 - 09.2006

Head Dishwasher

The Homeplace
08.2003 - 02.2006

High School Diploma -

Jim Ned HS

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Sara MichaelsSpecialty Sales Team Lead