Sara Miller
Holden,MO
Summary
Professional nurse skilled in patient assessment, care coordination, and emergency response. Strong ability to collaborate with multidisciplinary teams and adapt to evolving healthcare needs. Reliable in high-pressure environments, with focus on delivering patient-centered results. Proficient in telehealth, patient education, and electronic health record management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Triage Nurse
VNA Home Health Hospice
12.2021 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Suggested appropriate disposition to acting physicians based on assessment.
- Assisted in the development and implementation of department-wide policies and procedures related to triage services, further improving overall efficiency.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
- Ensured timely patient care, consistently monitoring and updating patient status and needs in electronic health record system.
- Maintained high standard of patient care by adhering to national health and safety guidelines during triage assessments.
- Reduced patient anxiety with effective communication techniques and thorough explanation of care processes.
- Conducted rapid assessments for critical care needs, significantly reducing wait times for emergency interventions.
- Improved patient satisfaction by providing compassionate care and clear communication during triage process.
- Ensured accuracy in medical documentation, capturing essential details of patient assessments and care plans in triage.
- Evaluated patient histories, complaints, and current symptoms.
- Recorded details regarding therapies to keep patient charts updated.
Home Health Field Nurse
VNA Home Health Hospice
11.2020 - 12.2021
- Expedited recovery times with the implementation of evidence-based interventions tailored to individual patient needs.
- Consistently met strict regulatory requirements for home health nursing by adhering to established policies, procedures, and documentation standards.
- Increased patient adherence to treatment plans by establishing trust through empathetic communication and active listening skills.
- Optimized the quality of life for terminally ill patients by delivering end-of-life care that respected their preferences and dignity while managing pain levels effectively.
- Served as a knowledgeable resource for family members seeking guidance on caregiving tasks, equipment usage, or community resources available to support them during challenging times.
- Enhanced patient satisfaction by providing compassionate and attentive nursing care during home visits.
- Facilitated smooth transitions between healthcare settings by effectively coordinating with other healthcare professionals, including physicians, therapists, and social workers.
- Improved patient outcomes by consistently conducting thorough assessments and developing personalized care plans.
- Strengthened patient-management relationships with consistent follow-up visits and phone calls to assess progress, provide support, and address any concerns.
- Achieved timely wound healing for patients with effective wound care management techniques.
- Prevented complications from chronic conditions like diabetes or heart failure through close monitoring, prompt intervention, and timely referrals.
- Promoted a safe home environment for patients by identifying potential hazards and recommending appropriate modifications.
- Streamlined documentation process by maintaining detailed electronic medical records for each patient encounter.
- Championed a culture of continuous improvement within the home health agency by actively participating in quality assurance initiatives and providing constructive feedback on areas for potential growth.
- Demonstrated strong clinical judgment in prioritizing patient needs during high-pressure situations.
- Educated patients and families on disease processes, medications and treatments.
- Provided physical assessments, medication, and chronic disease management to home health patients.
Home Health Clinical Manager
Bayada Pediatrics Home Care
05.2019 - 10.2020
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Developed strong relationships with patients and families, providing emotional support and guidance throughout the home health process.
- Championed the adoption of innovative clinical practices and technologies, positioning the organization as a leader in home health care services.
- Optimized resource allocation by regularly reviewing staffing levels and making adjustments as needed to maintain adequate coverage.
- Streamlined documentation processes for improved efficiency and reduced errors, ensuring accurate patient records.
- Managed a diverse caseload of patients, effectively prioritizing tasks to ensure timely completion of all required duties.
- Collaborated with physicians to develop customized treatment plans that addressed patients'' unique medical needs and goals.
- Promoted a culture of safety within the organization by enforcing compliance with established protocols and procedures.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans accordingly.
- Evaluated staff performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
- Implemented quality improvement initiatives to optimize patient care delivery, resulting in increased patient satisfaction ratings.
- Mentored new clinicians during their onboarding process, offering guidance on best practices in home health management.
- Served as a liaison between the clinical team, management, and other departments to facilitate seamless coordination of services.
- Increased staff retention rates by creating an inclusive work environment that encouraged teamwork, support, and recognition.
- Developed a robust referral network by establishing and maintaining relationships with key community partners, resulting in increased patient referrals.
- Provided ongoing staff education and training on relevant clinical topics, promoting professional growth and competence.
- Addressed patient concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Ensured compliance with federal and state regulations through regular audits of clinical practices and documentation.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Charge Nurse
Children's Mercy Hospital
09.2012 - 05.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Supervised and managed daily scheduling, tasking, and administration.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
- Reduced medication errors by establishing stringent medication administration procedures.
- Implemented mentorship program for new nurses, accelerating their onboarding process and improving their competence.
- Improved team morale and reduced turnover by implementing regular feedback sessions and career development opportunities.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Enhanced patient satisfaction by personalizing care plans based on individual patient needs and preferences.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
- Facilitated cross-departmental communication, enhancing efficiency of patient care coordination.
- Enhanced patient care quality by leading team of nurses to adopt evidence-based practices.
- Optimized resource allocation, ensuring all patients received timely and adequate care without overburdening staff.
- Streamlined shift handovers, ensuring seamless continuity of care and minimizing information gaps.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Monitored patient reactions after administering medications and IV therapies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Staff Nurse
Children's Mercy Hospital
02.2009 - 09.2012
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Participated in hospital committees to recommend quality improvement initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Staff Nurse
Saint Luke's Hospital
02.2008 - 02.2011
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Participated in hospital committees to recommend quality improvement initiatives.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Nurse Intern
Saint Luke's Hospital
12.2006 - 02.2008
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Served as an advocate for patients'' rights, ensuring that their needs were met in a timely manner.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Collaborated with interdisciplinary healthcare teams to develop effective patient care plans.
- Improved patient care by providing compassionate and attentive support during clinical rotations.
- Delivered high-quality wound care, effectively reducing the risk of infection and promoting healing.
- Provided education on disease prevention and management, empowering patients to take control of their health.
- Effectively communicated with multidisciplinary teams during shift changes to ensure seamless continuity of care.
- Conducted comprehensive patient assessments, identifying critical issues for immediate attention by the medical team.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Prepared and administered medications in accordance with established protocols.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Educated family members and caregivers on patient care instructions.
Education
Associate of Applied Science - Nursing
Metropolitan Community College
Kansas City, MO12-2007
Skills
- Triage
- Vital signs
- Clinical judgment
- Compassionate care
- Emergency care
- Geriatric nursing
- Diabetes management
- Patient assessment
- Telephone triage
- Gastrointestinal nursing
- Wound care
- Urological nursing
- Medication and IV administration
- Teamwork and collaboration
- Excellent communication
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25-30 staff members.
- Documented and resolved patient and staff issues which led to improved communication and more efficient patient care.
- Performed scheduling for entire night shift unit at inpatient facility.
- Achieved set goals by completing individual and group tasks with accuracy and efficiency.
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Missouri Driver's License
Timeline
Triage Nurse
VNA Home Health Hospice
12.2021 - Current
Home Health Field Nurse
VNA Home Health Hospice
11.2020 - 12.2021
Home Health Clinical Manager
Bayada Pediatrics Home Care
05.2019 - 10.2020
Charge Nurse
Children's Mercy Hospital
09.2012 - 05.2019
Staff Nurse
Children's Mercy Hospital
02.2009 - 09.2012
Staff Nurse
Saint Luke's Hospital
02.2008 - 02.2011
Nurse Intern
Saint Luke's Hospital
12.2006 - 02.2008
- Registered Nurse License (RN) - State Board of Nursing.
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Missouri Driver's License
Associate of Applied Science - Nursing
Metropolitan Community College
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