Summary
Overview
Work History
Education
Skills
References
Timeline
ProjectManager

Sara Miller

Pawtucket,RI

Summary

Dynamic Project Manager with extensive experience at Barrett Distribution Center, excelling in stakeholder engagement and process improvement. Proven track record in leading cross-functional teams to successfully onboard clients, ensuring seamless transitions and adherence to service level agreements. Adept at training and mentoring staff, fostering a culture of excellence and collaboration.

Overview

10
10
years of professional experience

Work History

Project Manager

Barett Distribution Center
Franklin, MA
12.2021 - 04.2024
  • Responsible for maintaining project schedule, task list, and assigning ownership of tasks for all new client onboarding
  • Conducted weekly or daily meetings with key stakeholders to review progress of projects
  • Managed multiple team members in various departments to ensure project stayed on schedule

Business Analyst

Barrett Distribution Center
Franklin, MA
12.2020 - 12.2021
  • Worked closely with the Project Management team to review new client requirements
  • Analyzed requirements to minimize or eliminate any roadblocks that would prevent a smooth onboarding
  • Worked with various departments such as IT, Operations and Customer Service throughout the onboarding to ensure requirements of the client were known and met

Business Process Trainer

Barrett Distribution Center
Franklin, MA
03.2016 - 12.2020
  • Created Standard Operating Procedures for the Customer Service Department to be implemented across 18 facilities Nationwide
  • Traveled to warehouse locations to conduct in-person trainings with Customer Service and Managers to ensure Standard Operating Procedures would be followed
  • When needed, conducted training sessions via Zoom

Customer Service Representative

Barrett Distribution Center
Franklin, MA
02.2014 - 03.2016
  • Worked directly with clients to ensure orders were received and processed in a timely manner by Operations staff
  • Managed a daily pending order report to aid in ensuring Operations staff was meeting Service Level Agreements agreed upon with the clients
  • Provided updates regarding orders, etc. to clients upon request

Education

High School Diploma -

Walpole High School
Walpole, MA
05.2003

Skills

  • Project management
  • Risk assessment
  • Requirements analysis
  • Change management
  • Training development
  • Effective communication
  • Conflict resolution
  • Processes and procedures
  • Project development and lifecycle
  • Change control processes

References

References available upon request.

Timeline

Project Manager

Barett Distribution Center
12.2021 - 04.2024

Business Analyst

Barrett Distribution Center
12.2020 - 12.2021

Business Process Trainer

Barrett Distribution Center
03.2016 - 12.2020

Customer Service Representative

Barrett Distribution Center
02.2014 - 03.2016

High School Diploma -

Walpole High School
Sara Miller
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