Sara Miller
Pawtucket,RI
Summary
Dynamic Project Manager with extensive experience at Barrett Distribution Center, excelling in stakeholder engagement and process improvement. Proven track record in leading cross-functional teams to successfully onboard clients, ensuring seamless transitions and adherence to service level agreements. Adept at training and mentoring staff, fostering a culture of excellence and collaboration.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MTM Transportation
2025.11 - Current
- Schedule, edit or cancel trips for members in Reveal.
- Address member inquiries or concerns in a timely and professional manner.
Project Manager
Barett Distribution Center
2021.11 - 2024.03
- Responsible for maintaining project schedule, task list, and assigning ownership of tasks for all new client onboarding
- Conducted weekly or daily meetings with key stakeholders to review progress of projects
- Managed multiple team members in various departments to ensure project stayed on schedule
Business Analyst
Barrett Distribution Center
2020.11 - 2021.11
- Worked closely with the Project Management team to review new client requirements
- Analyzed requirements to minimize or eliminate any roadblocks that would prevent a smooth onboarding
- Worked with various departments such as IT, Operations and Customer Service throughout the onboarding to ensure requirements of the client were known and met
Business Process Trainer
Barrett Distribution Center
2016.02 - 2020.11
- Created Standard Operating Procedures for the Customer Service Department to be implemented across 18 facilities Nationwide
- Traveled to warehouse locations to conduct in-person trainings with Customer Service and Managers to ensure Standard Operating Procedures would be followed
- When needed, conducted training sessions via Zoom
Customer Service Representative
Barrett Distribution Center
2014.01 - 2016.02
- Worked directly with clients to ensure orders were received and processed in a timely manner by Operations staff
- Managed a daily pending order report to aid in ensuring Operations staff was meeting Service Level Agreements agreed upon with the clients
- Provided updates regarding orders, etc. to clients upon request
Education
High School Diploma -
Walpole High School
Walpole, MA2003-05
Skills
- Project management
- Risk assessment
- Requirements analysis
- Change management
- Training development
- Effective communication
- Conflict resolution
- Processes and procedures
- Project development and lifecycle
- Change control processes
References
References available upon request.
Timeline
Customer Service Representative
MTM Transportation
2025.11 - Current
Project Manager
Barett Distribution Center
2021.11 - 2024.03
Business Analyst
Barrett Distribution Center
2020.11 - 2021.11
Business Process Trainer
Barrett Distribution Center
2016.02 - 2020.11
Customer Service Representative
Barrett Distribution Center
2014.01 - 2016.02
High School Diploma -
Walpole High School