Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Sara Mills

New Haven,IN

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Accomplished handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines.

Overview

8
8
years of professional experience

Work History

Administrative Office Specialist

Amedisys Home Health
Myrtle Beach, SC
08.2012 - 05.2013
  • Processed incoming mail, answered phones and greeted and assisted visitors.
  • Maintained associate employee files and supported HR requirements.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and implemented standard operating procedures for records handling.
  • Managed 14 calendars to strategically coordinate meetings, appointments and events.
  • Maintained daily reports and advised executive leaders in decision-making processes.

Gas Station Attendant

Iceway, Inc.
Fort Wayne, IN
05.2011 - 05.2012
  • Maintained 8 clean and orderly work stations.
  • Checked 20 plus customers identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with 30 plus customers to encourage return visits.
  • Processed multiple fuel and merchandise transactions by operating POS system with accuracy per day.
  • Collected 30 plus gas payments per day based on customer orders.
  • Counted nightly income, categorizing and sending to bank on weekly basis.
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.

Rural Carrier Associate

Fort Wayne Newspapers
Fort Wayne, Indiana
08.2006 - 05.2012
  • Communicated 0 customer complaints, requests and feedback to company management for swift resolution per day.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently 7 days per week.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked 70 plus flexible hours; night, weekend, and holiday shifts.

Office Administrative Assistant

More, Miller, Yates, & Tracey Attorneys At Law
Fort Wayne, IN
07.2008 - 11.2008
  • Provided clerical support to 4 partners of firm by copying, faxing and filing documents.
  • Delivered top-notch administrative support to 3 office staffers and promoting excellence in office operations.
  • Responded to over 10 inquiries per day from callers seeking information.
  • Transferred and directed minimum of 15 phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock
  • Kept reception area clean and neat to give visitors positive first impression.

Education

No Degree - Political Science

University of Saint Francis - Fort Wayne
Fort Wayne, IN
11.2009

Skills

  • Payment Collection
  • Call Transfers
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Office Support
  • Active Listening
  • Office Equipment Operation
  • Client Correspondence
  • Confidentiality and Data Protection
  • Appointment Coordination
  • Office Supplies and Inventory
  • Calendar Maintenance
  • Cash Drawer Management
  • Administrative and Clerical Support
  • Highly Efficient and Productive

Hobbies

Gardening, traveling, positive thinking, and spending time with my family.

Timeline

Administrative Office Specialist

Amedisys Home Health
08.2012 - 05.2013

Gas Station Attendant

Iceway, Inc.
05.2011 - 05.2012

Office Administrative Assistant

More, Miller, Yates, & Tracey Attorneys At Law
07.2008 - 11.2008

Rural Carrier Associate

Fort Wayne Newspapers
08.2006 - 05.2012

No Degree - Political Science

University of Saint Francis - Fort Wayne

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Sara Mills