Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sara Mills

Tampa,FL

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Auto Claims Adjuster

GEICO
05.2016 - Current
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Negotiated with claimants to settle claims.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Successfully negotiated settlements with claimants and insurers.
  • Analyzed complex data and prepared accurate and comprehensive reports for clients.
  • Created detailed assessments of damages to property and vehicles.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Collections Agent

Navy Federal Credit Union-Heritage Oaks
04.2011 - 05.2016
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Education

Interdisciplinary Science Bachelors - Business & Communication

Arizona State University
Tempe, AZ
08.2015

Mathematics -

The University of West Florida
Pensacola, FL
08.2012

Skills

  • Insurance Regulations Knowledge
  • Billing
  • Policy Interpretation
  • Multi-Line Phone System
  • Claims Handling
  • Risk Assessment
  • Appointment Coordination
  • Appointment Scheduling
  • Claims Investigation
  • Customer Service Expertise

Certification

  • Current Florida Insurance License
  • Business Certificate from University of West Florida
  • Typing Test : 87 WPM

Timeline

Auto Claims Adjuster

GEICO
05.2016 - Current

Collections Agent

Navy Federal Credit Union-Heritage Oaks
04.2011 - 05.2016

Interdisciplinary Science Bachelors - Business & Communication

Arizona State University

Mathematics -

The University of West Florida

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Sara Mills