Sara Mimy
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Airlines
03.2021 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Sales Associate
Express Clothing
06.2018 - 04.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Burlington
07.2016 - 12.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL06.2025
Skills
- Accuracy and attention to detail
- Microsoft Office Suite
- Fast Learner
- Computer Proficiency
- Conflict Resolution
- Customer Relations
- Quality Control
Timeline
Customer Service Representative
American Airlines
03.2021 - 08.2024
Sales Associate
Express Clothing
06.2018 - 04.2020
Cashier
Burlington
07.2016 - 12.2017
Associate of Arts - Business Administration
Miami Dade College
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