Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AdministrativeAssistant

Sara Miranda

Receptionist
St. Cloud,FL

Summary

An upbeat, high-energy team player that is quick to assist the team. A hardworking and passionate individual with strong organizational skills who is detail-oriented and eager to secure a position. Ready to help the team achieve company goals. Excellent skills in assisting customers and assisting other staff. Experienced in customer service and food management/safety. Skilled at creating a welcoming atmosphere when attending to guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet standards. Courteous and friendly when assisting customers. Consistently finding new ways to exceed customers' expectations with personalized service.

Overview

4
4
years of professional experience
1
1

CPR and AED Certification

Work History

Bakery Clerk

Publix
03.2022 - Current
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Inspected goods to establish accurate pricing and labeling.
  • Used utensils and equipment to portion, wrap, and display bakery items.
  • Monitored counter and display inventory by replacing stock and requesting new products from our department to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Trained new bakery staff on company policies and procedures to maximize job satisfaction, expertise, and team performance.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Suggested accompanying products for customers, enhancing overall sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of our business.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Followed food safety standards when handling ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Determined baking times for various items.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Analyzed customer preferences to design and create tailored products.
  • Cross-trained
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout their shopping experience.
  • Managed 10+ calls daily

Retail Sales Associate

Plato's Closet
02.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of our business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Engaged in friendly conversations with customers to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Balanced and organized cash register by handling cash, counting change, and store coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Successfully verified customer's IDs
  • Managed 15+ calls daily

Education

High School Diploma -

Stafford Senior High School
63 Stafford Indians Ln, Fredericksburg, VA 22405
09.2021

Skills

  • Hospitality Service Expertise
  • Ordering Procedures
  • Building Customer Loyalty
  • Positive Customer Engagement
  • Adaptable and Flexible
  • Warm and Friendly
  • Active Listening and Communication
  • Energetic and Outgoing
  • Item Promotion
  • Complex Problem-Solving
  • Cashiering
  • Performance Improvement

Accomplishments

  • Achieved Safety Award by completing cleaning tasks with accuracy and efficiency.
  • Received multiple customer compliments through effectively helping and going above and beyond for our guests.
  • Resolved product issues through consumer testing.

Certification

  • First Aid/CPR Certified

Timeline

Bakery Clerk

Publix
03.2022 - Current

Retail Sales Associate

Plato's Closet
02.2021 - 12.2021

High School Diploma -

Stafford Senior High School

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Sara MirandaReceptionist