Sara Miranda
Receptionist
St. Cloud,FL
Summary
An upbeat, high-energy team player that is quick to assist the team. A hardworking and passionate individual with strong organizational skills who is detail-oriented and eager to secure a position. Ready to help the team achieve company goals. Excellent skills in assisting customers and assisting other staff. Experienced in customer service and food management/safety. Skilled at creating a welcoming atmosphere when attending to guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet standards. Courteous and friendly when assisting customers. Consistently finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
1
1
CPR and AED Certification
Work History
Bakery Clerk
Publix
4401 13th St, St Cloud, FL 34769
03.2022 - Current
- Maintained tidy and organized work area to comply with cleanliness standards.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap, and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from our department to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Trained new bakery staff on company policies and procedures to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Suggested accompanying products for customers, enhancing overall sales.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of our business.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Followed food safety standards when handling ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined baking times for various items.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Analyzed customer preferences to design and create tailored products.
- Cross-trained
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their shopping experience.
- Managed 10+ calls daily
Retail Sales Associate
Plato's Closet
1621 Carl D Silver Pkwy, Fredericksburg, VA 22401
02.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of our business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Utilized upselling techniques to promote additional products and increase sales.
- Balanced and organized cash register by handling cash, counting change, and store coupons.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Successfully verified customer's IDs
- Managed 15+ calls daily
Education
High School Diploma -
Stafford Senior High School
63 Stafford Indians Ln, Fredericksburg, VA 2240509.2021
Skills
- Hospitality Service Expertise
- Ordering Procedures
- Building Customer Loyalty
- Positive Customer Engagement
- Adaptable and Flexible
- Warm and Friendly
- Active Listening and Communication
- Energetic and Outgoing
- Item Promotion
- Complex Problem-Solving
- Cashiering
- Performance Improvement
Accomplishments
- Achieved Safety Award by completing cleaning tasks with accuracy and efficiency.
- Received multiple customer compliments through effectively helping and going above and beyond for our guests.
- Resolved product issues through consumer testing.
Certification
- First Aid/CPR Certified
Timeline
Bakery Clerk
Publix
03.2022 - Current
Retail Sales Associate
Plato's Closet
02.2021 - 12.2021
High School Diploma -
Stafford Senior High School