Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Sara Montez

Stanton,TX

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Been in hospitality for 10 years. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Comfort Inn Hotel
10.2014 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Cleaned guest rooms
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Stanton High School
Stanton, TX

Skills

  • Customer Service
  • Guest Services
  • Cash Handling
  • Credit and cash payments
  • Guest Relations
  • Front Desk Management
  • Room assignments
  • Computer Skills
  • Invoicing and Billing
  • Hospitality services
  • Housekeeping
  • Teamwork and Collaboration

Languages

English

Additional Information

References


Veronica Perez (432)213-8477


Monica Estrada (832)982-6365

Timeline

Front Desk Agent

Comfort Inn Hotel
10.2014 - Current

Stanton High School

Similar Profiles

CREATE PROFILE
Sara Montez