Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Sara Morse

Hyde Park,NY

Summary

Personable business enthusiast with extensive experience in the postpartum industry. Dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate and enthusiastic community provider with demonstrated passion for building relationships, cultivating partnerships and growing business through collaboration. Continues to seek opportunities for career growth & expansion within my expertise.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Consumer Services

Miss Poppins
Palo Alto, CA
04.2023 - Current
  • Participated in cross-functional team meetings regarding upcoming product launches or campaigns.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Proactively recommended changes based on consumer needs and market trends to grow company.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Calendar management for meetings, classes, phone calls & virtual services.
  • Organized workshops, seminars and conferences related to brand building activities.
  • Leveraged social media platforms for lead generation purposes and brand building initiatives.
  • Developed and executed brand-building strategies to increase consumer awareness, engagement, and loyalty.
  • Collaborated with marketing teams on joint projects such as advertising campaigns or brand building activities.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Coordinated outreach events targeted at engaging current customers and building brand loyalty.
  • Contributed towards building brand awareness through various promotional activities across the region.
  • Assisted in building relationships with influencers in order to increase brand awareness and reach new audiences.
  • Organized events such as conferences and webinars aimed at promoting our brand and building relationships with current and prospective customers.
  • Developed and implemented campaigns to increase brand awareness.
  • Assisted in developing social media strategies that align with overall brand objectives.
  • Educated parents on infant care basics such as diapering, swaddling, bathing, feeding and soothing.
  • Created a safe environment for new parents by providing resources such as lactation consultants, doulas, therapists.
  • Helped new mothers adjust to their changing roles as they become parents by offering guidance on sleep training methods or parenting styles if needed.

Pediatric Sleep Consultant

Not a Peep Sleep Consulting, LLC
Hyde Park, NY
12.2022 - Current
  • Intake questionnaire with thorough routine analysis via google meet
  • Sleep space assessment
  • Reviewing of schedule/routines via logs for a few days before creating sleep plan
  • Customized sleep plans with 3 goals & steps to take to achieve these goals (6-8 pages)
  • Daily check in's via email/text to provide support during implementation of sleep plan
  • Follow up correspondence for several weeks after plan has been delivered
  • Modifications to sleep plan as necessary
  • Constant support for clients throughout the sleep training process
  • Assisted in developing an age-appropriate, consistent bedtime routine that is conducive to restful sleep.
  • Educated parents about the importance of healthy sleep habits for their children.
  • Provided emotional support to families dealing with difficult situations related to their child's sleeping difficulties.
  • Record keeping
  • Calendar/scheduling management
  • Collaboration with local businesses to build brand & business growth
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Postpartum Doula & Sleep Consultant

Baby Bound LLC
Myrtle Beach, SC
03.2022 - 12.2022
  • Overnight care for newborns
  • Swaddling, changing & feeding newborns
  • Implemented schedules/routines to get babies on a solid sleep schedule
  • Customized sleep plans created for parents to follow
  • Nursery & sleep space assessment
  • Thorough routine analysis through in person consultations locally
  • Breastfeeding assistance
  • Calendar scheduling/management.
  • Provided emotional support to families dealing with difficult situations related to their child's sleeping difficulties.
  • Responded promptly to inquiries from clients seeking assistance regarding their children's sleep issues.
  • Counseled parents on the use of positive reinforcement when implementing new sleep routines or behavior modifications.
  • Assisted in developing an age-appropriate, consistent bedtime routine that is conducive to restful sleep.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Daycare Business Owner

Miss Sara's Mini Miracles, LLC
Staatsburg, NY
09.2018 - 03.2022
  • Childcare Provider/Business Owner providing care for children ages 6wks-12yrs
  • Managing daily schedules & routines
  • Meal prep
  • Coordinate age appropriate activities
  • Daily data entry
  • Cleaning/sanitizing of toys & materials
  • Communication with families/parents
  • Payment records/excel spreadsheet/record keeping
  • CPR/First Aid certified
  • Early Childhood Education training.
  • Implementation of healthy sleep habits & routines
  • Provided guidance on infant feeding techniques and schedules to optimize sleep patterns.
  • Oversaw daily operations of the business & kept up to date with NYS regulations
  • Set pricing structures according to market analytics and emerging trends.
  • Calendar/Scheduling management
  • Analyzed data to identify areas of improvement in operational efficiency.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Accepted and processed customer payments and applied toward account balances.

Private Nanny

self-employed
New York, NY
09.2010 - 07.2018
  • Various Nanny positions
  • Provided a safe & secure environment for all children in my care
  • Implementation of daily routines & sleep schedules
  • Advised families on how to create a safe and comfortable sleeping environment for their babies.
  • Ensured physical and social well-being of each child.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Documented and communicated daily reports outlining each child's daily activities.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Took children on outings such as parks, library visits, sports events or educational trips.

Assessors Office Clerk

Town of Hyde Park
Hyde Park, NY
01.2012 - 06.2013
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Computed, recorded and proofread data or reports.
  • Answered telephones, directed calls, and took messages.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Copied, sorted and filed records of office activities and business transactions.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Typed, formatted and edited correspondence and other documents.
  • Managed client communication, scanning documents and distribution of mail.

Infant/Toddler Teacher

Astor Services For Children & Families
Poughkeepsie, NY
09.2008 - 09.2010
  • Assistant infant room teacher
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Observed children to record development.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Participated in professional development workshops related to early childhood education best practices.
  • Daily/monthly assessments
  • Home visits for families
  • Provided resources for families in the community
  • Positive redirection & role modeling.
  • Implemented hands-on, play-based strategies for experiential learning.

Education

Associates - Liberal Arts And Sciences

Dutchess Community College
Poughkeepsie, NY
05-2010

Skills

  • Attention to Detail
  • Interpersonal Communication
  • Strong Work Ethic
  • Recordkeeping and Documentation
  • Coaching and Mentoring
  • Patient Assessments
  • Self-Driven and Motivated
  • Customer Service
  • Business Marketing
  • Professional Networking
  • Consulting
  • Quality Assurance
  • Brand Building
  • Data Collection
  • Team Collaboration
  • Excellent Communication
  • Problem-solving aptitude
  • Multitasking
  • Data Management
  • Organizational Skills
  • Understanding Customer Needs

Certification

  • First Aid Certification
  • CPR Certification
  • Postpartum Doula
  • Breastfeeding Counselor
  • Child Development Associate Certification
  • Pediatric Sleep Consultant

Personal Information

Pediatric Sleep Consultant & Business Enthusiast delivering optimal client satisfaction & care to our postpartum community.

Timeline

Consumer Services

Miss Poppins
04.2023 - Current

Pediatric Sleep Consultant

Not a Peep Sleep Consulting, LLC
12.2022 - Current

Postpartum Doula & Sleep Consultant

Baby Bound LLC
03.2022 - 12.2022

Daycare Business Owner

Miss Sara's Mini Miracles, LLC
09.2018 - 03.2022

Assessors Office Clerk

Town of Hyde Park
01.2012 - 06.2013

Private Nanny

self-employed
09.2010 - 07.2018

Infant/Toddler Teacher

Astor Services For Children & Families
09.2008 - 09.2010

Associates - Liberal Arts And Sciences

Dutchess Community College

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Sara Morse