Summary
Overview
Work History
Education
Skills
Timeline
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Sara Moser

Sara Moser

Laveen,AZ

Summary

Dynamic leader with a proven track record at Michaels Arts and Crafts, excelling in community relationship building and team development. Skilled in operational effectiveness and account management, I've significantly enhanced team performance and client satisfaction. My strategic planning abilities and strong interpersonal skills have driven successful teams and sales growth.

Overview

31
31
years of professional experience

Work History

Store Manager

Michaels Arts and Crafts
04.2021 - Current
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Analyzed sales data for strategic planning and resource allocation.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Established a welcoming atmosphere to encourage repeat business.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Operations Manager

Michaels Arts and Crafts
11.2020 - 04.2021
  • Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Account Executive

It1 Solutions
04.2018 - 02.2020
  • Increased client retention by developing personalized relationship strategies.
  • Delivered presentations to stakeholders for product awareness.
  • Expanded territory presence with targeted outreach campaigns.
  • Managed client portfolios to enhance overall satisfaction.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Enhanced team performance, sharing best practices and mentoring junior account executives.
  • Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.

Store Manager

DSW Shoe Warehouse
09.2009 - 03.2018
  • Established a welcoming atmosphere to encourage repeat business.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Store Manager

Ulta Salon and Cosmetics
09.2005 - 07.2009
  • Analyzed sales data for strategic planning and resource allocation.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Manager

Toys"R"Us
05.1994 - 08.2005
  • Streamlined communication processes to foster transparency among departments.
  • Coordinated recruitment efforts to attract top talent.
  • Conducted performance evaluations to identify areas for employee growth.
  • Implemented training programs for enhanced employee skills.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Education

Bachelor Of Arts - Psychology

University of California, San Diego
La Jolla, CA

High School Diploma -

Junipero Serra High School
San Diego, CA

Skills

  • Customer relations
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring

Timeline

Store Manager

Michaels Arts and Crafts
04.2021 - Current

Operations Manager

Michaels Arts and Crafts
11.2020 - 04.2021

Account Executive

It1 Solutions
04.2018 - 02.2020

Store Manager

DSW Shoe Warehouse
09.2009 - 03.2018

Store Manager

Ulta Salon and Cosmetics
09.2005 - 07.2009

Manager

Toys"R"Us
05.1994 - 08.2005

Bachelor Of Arts - Psychology

University of California, San Diego

High School Diploma -

Junipero Serra High School

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Sara Moser